Summary
Overview
Work History
Education
Skills
Timeline
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Logan O'Meara

Hamilton

Summary

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

11
11
years of professional experience

Work History

Service Manager

Associated Scale LLC
10.2016 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring Scales to peak performance
  • Maintained detailed documentation of completed repairs, installations, and maintenance tasks for record-keeping purposes.
  • Assisted in the installation of new weighing systems, meeting project deadlines and requirements.

Machine Operator

Graphel
03.2016 - 10.2016
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Customer Support Specialist

Orielly Auto Parts
03.2015 - 07.2016
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.

Safety Coordinator

Sky Zone Trampoline Park
10.2014 - 03.2015
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
  • Gathered information, prepared reports, and drafted correspondence related to cases.

Education

High School Diploma -

Fairfield High School
Fairfield, OH
06-2015

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Torch cutting
  • Grinding and finishing
  • Safety procedures
  • Carbon steel welding
  • Welding equipment maintenance
  • MIG welding
  • Lockout and tagout procedures
  • Wire termination
  • Electrical safety
  • Low-voltage systems
  • Conduit bending
  • Control wiring
  • Equipment testing

Timeline

Service Manager

Associated Scale LLC
10.2016 - Current

Machine Operator

Graphel
03.2016 - 10.2016

Customer Support Specialist

Orielly Auto Parts
03.2015 - 07.2016

Safety Coordinator

Sky Zone Trampoline Park
10.2014 - 03.2015

High School Diploma -

Fairfield High School

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Logan O'Meara