LOGAN RICHARDSON
Destin,FL
Summary
Information Technology Professional and Navy Veteran with 6+ years of collective experience developing and managing client relationships, risk management, and process improvement. Solid strategic skills necessary to plan/control implementation of new systems and networks. Top Secret/SCI security clearance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Specialist
Jacobs/Teksynap
08.2023 - Current
- Created trouble tickets in order to log events and follow the proper procedures.
- Utilized Active Directory to assist with user accounts.
- Troubleshot connectivity Using PowerShell.
- Guided users through troubleshooting steps in a concise manner.
- Trained Tier 1 Administrators.
Inventory Control Specialist
Sunbelt Rentals
12.2022 - 04.2023
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Safely and securely loaded items to prevent damage during transport.
Information Systems Technician
Navy
04.2019 - 09.2022
- Operates and defends Naval Computer and Telecommunication Systems - Provided training on support processes, procedures and knowledge base.
- Oversaw a 24x7x365 operations center to assure communication for over 180 units, bases, facilities on a global scale with over a dozen subordinate stations/commands. Led a team of 10 technicians, supervising and drafting over 3000 confidential communication spot reports, and daily cryptographic rollover messages ensuring real time operability of units in the Atlantic and Indian oceans.
- Served as an information technology service management helpdesk operator, using Remedy software to maintain and audit service logs, while creating and updating incident trouble tickets accounting for over 100 hours of troubleshooting.
- Monitored an enterprise network management system for Internet Protocol services of naval units. resulting in immediate troubleshooting support for outages.
Pizza Chef
Hungry Howies Pizza & Subs
01.2018 - 04.2018
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
- Cooked pizza, calzones, stromboli and pasta.
Education
High School Diploma -
Pine Ridge High School
Deltona, FL06.2018
Skills
- Log Auditing
- Information Security
- Helpdesk Management
- Network Configuration
- Systems Configuration
- PowerShell
- Ports and Protocols
- VTC
- Active Directory
- Print Management
Certification
CompTIA Security+CE
Timeline
Help Desk Specialist
Jacobs/Teksynap
08.2023 - Current
Inventory Control Specialist
Sunbelt Rentals
12.2022 - 04.2023
Information Systems Technician
Navy
04.2019 - 09.2022
Pizza Chef
Hungry Howies Pizza & Subs
01.2018 - 04.2018
CompTIA Security+CE
High School Diploma -
Pine Ridge High School
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