Logan Rodriguez
Brooklyn,NY
Summary
Dedicated individual aiming for a position in retail and customer service to highlight leadership capabilities and teamwork skills while elevating workplace standards and operational efficiency for both employees and customers.
Overview
13
13
years of professional experience
Work History
District Manager
Venus Et Fleur
New York, NY
12.2023 - 08.2025
- Oversee a total of 9 retail locations, surpassing yearly sales target by 32%
- Conduct quarterly inventories for each store.
- Hire, Train and Coach leadership and store associates.
- Introduce and guide the retail team to various outreach methods for clienteling via CRM system.
- Generate monthly schedules, Payroll budget and store projections.
- Oversee all store production orders and visual merchandising
- Lead weekly leadership calls and quarterly team meetings targeted at recaps, training, product knowledge and selling opportunities.
- Oversee the Company VIP program to further assist high profile clients and maximize upselling opportunities for established clients.
Area Manager
Venus Et Fleur
New York, NY
11.2022 - 12.2023
- Perform essential Store Manager functions.
- Oversee and deliver results for two retail locations.
- Train and coach associates to maximize sales by utilizing various sales platforms.
- Effectively drive results through store specific production orders, visual merchandising and clientele outreach.
Retail Store Manager
Venus Et Fleur
New York, NY
12.2021 - 11.2022
- Bring forward the company selling ceremony and product knowledge to new clients.
- Order and merchandise product to tell various stories throughout the store.
- Train and coach teammates to exceed store sales and company expectations.
- Maximize sales with various upselling techniques by asking probing questions.
- Performing excellent customer service and performing client outreach to boost sales.
Customer Service Manager/Grocery Manager
Adams Hometown Market
Monson, MA
08.2014 - 05.2021
- Created weekly schedules and verified payroll/sales projections on a weekly basis.
- Conduct interviews, orientations and train new hires.
- Perform cash office duties-such as verifying register tills, audits, lottery, safe counts and cash deposits-on a regular basis.
- Perform regular register functions and cashier duties.
- Ordered product for grocery, dairy and frozen departments.
- Created displays and uniquely merchandised sale items in addition to new products to maximize store sales.
- Performed manager in charge duties and assisted fellow departments to ensure customers are taken care of.
Customer Service Manager
Walmart
Ware, MA
11.2012 - 06.2015
- Assist the customer service desk with cash handling such as check cashing, money orders and money-gram transactions.
- Conduct daily register and cash office audits.
- Lead cashier-trained associates to exceed company credit card sales.
- Generate weekly schedules for multiple departments.
- Coach associates towards exceeding company expectations and values.
- Conduct interviews for hiring new associates and lead orientation meetings.
Education
High School Diploma -
Harvey Milk High School
New York, NY06.2012
Skills
- Problem Solving
- Effective communication
- Leadership
- Adaptability
- Time Management
- Visual merchandising
- Payroll administration
- Familiarity of Profit & Loss Reports
Awards
- Employee of the Month, Achieved, while working at Walmart, due to eight consecutive months of processing the most credit card applications within the store's district. Also awarded due to constant customer satisfaction and enthusiastic attitude.
- Customer Service Manager of the Year, Achieved, while working at Adams Hometown Markets, due to dedicated efforts and accomplishments that exceeded company expectations. Thriving on team building and strong leadership to help provide exceptional customer service that cemented clientele.
Program Competency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Workplace Skills
- Cash Handling
- Training/Onboarding
- Visual Merchandising
- Payroll and Budgeting
- CRM
Timeline
District Manager
Venus Et Fleur
12.2023 - 08.2025
Area Manager
Venus Et Fleur
11.2022 - 12.2023
Retail Store Manager
Venus Et Fleur
12.2021 - 11.2022
Customer Service Manager/Grocery Manager
Adams Hometown Market
08.2014 - 05.2021
Customer Service Manager
Walmart
11.2012 - 06.2015
High School Diploma -
Harvey Milk High School