Logan Smith
Morganton,NC
Summary
Dynamic leader with proven expertise in team management and customer service, honed at Dunkin' Brands and Convergys, AT&T. Excelled in employee training, enhancing store operations, and resolving complex customer issues, significantly boosting satisfaction. Skilled in effective leadership and store maintenance, adept at leveraging strengths for productivity and maintaining detailed records for seamless operations.
Overview
7
7
years of professional experience
Work History
Shift Manager/Key Holder
Dunkin' Brands
01.2023 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Call Center Representative
Convergys, AT&T
01.2018 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Associate of Science - Psychology
Appalachian State University
05-2017
High School Diploma -
Freedom High School
Morganton06-2013
Skills
- Store maintenance
- Effective Leadership
- Employee Motivation
- Team Management
- Scheduling proficiency
- Customer Service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to seven staff members at any given time.
- Resolved product issue through consumer testing.
Timeline
Shift Manager/Key Holder
Dunkin' Brands
01.2023 - Current
Call Center Representative
Convergys, AT&T
01.2018 - 12.2022
Associate of Science - Psychology
Appalachian State University
High School Diploma -
Freedom High School
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