LOGAN SWINNEY
New Hope,AL
Summary
I have been employed with Bank Independent since October of 2018 and since starting I have done many roles in the company including Teller, Head Teller as well as Relationship Banker. I also serve as a Field Coach which involves training our new Team members. I am currently a Full Time Teller II at our Hampton Cove Branch.
Overview
10
10
years of professional experience
Work History
Teller I & Teller II
Bank Independent
11.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Trained and mentored new tellers on operational procedures and customer engagement techniques.
- Assisted in identifying potential sales opportunities for bank products during customer interactions.
Relationship Banker I
Bank Independent
05.2022 - 10.2022
- Cultivated strong customer relationships through personalized financial advice and service enhancements.
- Executed daily banking operations, ensuring compliance with policies and maintaining transaction accuracy.
- Assisted clients in navigating product offerings, boosting satisfaction and retention rates.
- Streamlined account opening processes, reducing wait times and improving overall client experience.
Head Teller I
Bank Independent
12.2021 - 04.2022
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Kept teller window areas clean, organized and fully stocked.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
Teller I
Bank Independent
10.2018 - 11.2021
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Welcomed customers and offered pleasant service during entire transaction.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Kept teller window areas clean, organized and fully stocked.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Cashier
Hackleburg Market
07.2016 - 09.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer questions and provided store information.
Education
High School Diploma -
Phil Campbell High School
Phil Campbell, AL05.2017
Skills
- Recordkeeping Requirements
- Customer Service-Oriented
- Money Handling
- Supervision & Leadership
- People Skills
- Reliable & Trustworthy
- Planning & Organizing
- Organizational Skills
- Friendly, Positive Attitude
- Customer Care Experience
Timeline
Teller I & Teller II
Bank Independent
11.2022 - Current
Relationship Banker I
Bank Independent
05.2022 - 10.2022
Head Teller I
Bank Independent
12.2021 - 04.2022
Teller I
Bank Independent
10.2018 - 11.2021
Cashier
Hackleburg Market
07.2016 - 09.2018
High School Diploma -
Phil Campbell High School