Logan Terrell
Austin,TX
Summary
Analytical and results-driven Project Manager with a reputation for operational excellence in leading policy and systems initiatives related to online threat management. I possess a track record of successful risk mitigation in areas such as trust & safety, PR, impersonation, advertising, legal compliance, monetary scams, misinformation, political/electoral content, and malicious actor activity
Overview
7
7
years of professional experience
Work History
Freelance Consultant, Project & Program Management
Skemati Consulting LLC
Austin, TX
03.2023 - Current
- Implemented custom, complex program and project management methodologies (comparable to or including SCRUM or Waterfall) for client’s business operations.
- Developed bespoke priority frameworks for clients’ work streams and cross functional projects.
- Managed client and stakeholder engagement for freelance consulting.
Project Manager, Metaverse Integrity Operations
Meta
AUSTIN, TX
10.2022 - 01.2023
- Managed initiatives to develop integrity and content safety systems, infrastructure, and operational processes for the Metaverse and Meta's Virtual Reality Products, demonstrating a commitment to risk management and compliance.
- Successfully led work streams for Actor Integrity (accounts, users) in Meta's VR products, including complex strike systems, priority frameworks, policy development, and account protection and enforcement across global markets.
- Collaborated with cross-functional teams, including product, policy, engineering, legal/regulatory, compliance, privacy, security, vendors, contractors, and risk teams, to ensure project success.
Business Integrity Escalations, Risk & Response
Meta
AUSTIN, TX
09.2019 - 10.2022
- Created and governed various 24x7x365 operational programs for end-to-end coverage of incident risk lifecycle (forecasting, assessment, mitigation, and reflection).
- Managed, investigated, or mitigated over 8,000 incidents and trust & safety risks, including misinformation, political/electoral content, cyber threat, legal/regulatory, monetary fraud, and identity/access for Meta’s business products (ads, commerce, and actor entities) across global markets.
- Served as the primary product subject matter expert, advising on product, policy, process, and tooling, as well as presenting risk assessment and postmortems to C-Suite.
- Managed workflows for 8 ICs in a global team of 40 as the lead of the Policy Working Group within incident response.
- Communicated complex information for incident response to internal and external stakeholders in technical and non-technical terms.
- Served as a cross-functional point of contact for senior leadership, legal/compliance, policy, engineering, communications, and client success.
- Developed proactive tracking structures and methodology using large-scale data for policy and incident risk monitoring through interactive escalation dashboards and SQL.
- Ideated, advised, and led engineering teams and scaled operations for the overhaul of new automated enforcement infrastructure for misinformation ads policy, and further communicated functionalities to sales and government partners.
Business Integrity Risk & Policy Analyst
Facebook via PRO Unlimited
AUSTIN, TX
05.2018 - 09.2019
- Scaled accuracy and quality for content review in Business Integrity's Pages, Commerce, and Jobs policies.
- Provided guidance to policy writers for policy/protocol enhancements, supporting large-scale content enforcement efforts.
- Facilitated dispute resolution meetings across cross-functional teams, fostering effective collaboration.
Field Operations Associate
Facebook via PRO Unlimited
AUSTIN, TX
09.2017 - 04.2018
- Coordinated with leadership and cross functional teams to drive projects to completion
- Communicated with over 1,500 small businesses, collected data at designated venues using an internal tool
- Verified accuracy of the data collected, collected basic local business information that is publicly available
- Assisted in new-hire training.
Education
Bachelor of Science - Theatre, Ballet, Business of Production
Northwestern State University of Louisiana
Skills
Risk Management - Policy Development - Strategic Thinking - Data Analysis - Project Management - Cross-Functional Collaboration - Process Improvement - Decision Making - Communication - Analytical Problem Solving - Customer-Centric Focus - Presentation Skills - Systems/Tooling - Policy - Protocol Writing - SOP Writing - Crisis Management - Program Management - Novice SQL - Escalations Management - Scaled Operations & Systems - Public Speaking - Content Review - Advertising - SCRUM - Communication - Feedback - Leadership - Team Building - Decision Making - MS Suite - Asana - Social Media - Performance Improvement - Systems Implementation - Project Development and Lifecycle - Work Flow Planning - Quality Assurance - Documentation and Reporting - Performance Monitoring
Additional Information
- Advocate for LGBTQ+ voices in tech.
- Personally fundraised over $40,000 for The Equality Alliance in 2023.
- Practitioner of non-bias policy development/improvement.
- ENTP-T Personality Type.
- Top CliftonStrengths: Strategic, Winning Others Over (WOO), Analytical, Communication, Individualization.
Timeline
Freelance Consultant, Project & Program Management
Skemati Consulting LLC
03.2023 - Current
Project Manager, Metaverse Integrity Operations
Meta
10.2022 - 01.2023
Business Integrity Escalations, Risk & Response
Meta
09.2019 - 10.2022
Business Integrity Risk & Policy Analyst
Facebook via PRO Unlimited
05.2018 - 09.2019
Field Operations Associate
Facebook via PRO Unlimited
09.2017 - 04.2018
Bachelor of Science - Theatre, Ballet, Business of Production
Northwestern State University of Louisiana
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