Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Logan Vernia

Otsego,MI

Summary

Driven and dependable, excelled at Meijer by enhancing customer satisfaction and streamlining store operations, demonstrating exceptional teamwork and problem-solving skills. Mastered heavy lifting and organizational tasks, significantly reducing plant loss in the Garden Center. Proven ability to manage high-stress situations, ensuring customer loyalty and repeat business at Domino's Pizza Inc in the time there.

Overview

3
3
years of professional experience

Work History

General Merchandise Clerk

Meijer
06.2022 - Current
  • Improved customer satisfaction by providing efficient and friendly service at checkout counter.
  • Coordinated efforts with other departments to maintain consistency across store layouts and promotions execution.
  • Collaborated with fellow team members to ensure smooth operation of my store during peak hours.

In Addition to this I also was put in charge of maintaining the Garden Center throughout its season

  • Assisted customers in selecting appropriate plants, pots, soil, fertilizers, and tools for their gardening needs.
  • Reduced plant loss by implementing proper watering schedules, pest control measures, and pruning techniques.
  • Unloaded plants and nursery items from delivery trucks.

Customer Care Representative

Dominos Pizza Inc.
12.2021 - 07.2022

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

  • Managed 3-4 high call volume with exceptional professionalism and efficiency.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

In Addition to this I also worked on the make line doing the following:

  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associates in General Studies - General Studies

Lake Michigan College
Benton Harbor, MI
06.2024

Skills

  • Shelf Stocking
  • Goal-oriented mindset
  • Teamwork and Collaboration
  • Quick Learner
  • Dependable and reliable
  • Problem-solving abilities
  • Organizational Skills
  • Heavy Lifting

Accomplishments

    In high school, I was the mvp on my cross country team in my senior year.

  • In addition to this I was also the Men's head team captain that year leading the team in daily routine activities!
  • In college, I was a 2x Red Hawk Award winner at Lake Michigan College for Cross Country.
  • Here is more insight to red hawk award; "The Red Hawk Award" for the Men's Cross Country 2023-2024 Season. This athlete was hand chosen to receive this award due to their noticeable display of pride and eliteness in their performance both athletically and academically. And in doing so, has represented this institution and their athletic program rewardingly.

Timeline

General Merchandise Clerk

Meijer
06.2022 - Current

Customer Care Representative

Dominos Pizza Inc.
12.2021 - 07.2022

Associates in General Studies - General Studies

Lake Michigan College
Logan Vernia