Logan Waltz
Phoenix,AZ
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
11
11
years of professional experience
Work History
Medical Scheduler
Central Arizona Medical Associates
06.2019 - Current
- Managed patient scheduling and appointment coordination for a busy medical Office
- Performed triage assessments and facilitated communication between patients and healthcare providers
- Maintained accurate electronic health records and patient information
- Collaborated with medical staff to ensure efficient workflow and patient satisfaction
- Provided exceptional customer service and support to patients
- Train new staff
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Front Office
TOCA
04.2017 - 04.2019
- Managed front office operations including scheduling appointments, answering phone calls, and responding to emails
- Provided exceptional customer service by addressing clients' inquiries and resolving issues in a professional manner
- Collaborated with team members to ensure smooth workflow and efficient front desk operations
- Maintained accurate records of client information and appointments using electronic scheduling systems
- Assisted with administrative tasks such as ling, data entry, and inventory management
- Handled cash transactions and processed payments accurately and securely
- Trained and supervised new front office staff to ensure they could perform their duties effectively
- Organized and detail-oriented with a strong work ethic.
Front Office
Scottsdale Eye Physicians and Surgeons
06.2014 - 04.2017
- Eligibility and benefits
- Authorizations
- Billing
- Posting paper/electronic remittances
- Data entry (excel spreadsheets)
- Scheduling
- Billing inquiries from patients
Education
Medical Billing and Coding -
Carrington College
Mesa, AZ06.2014
Skills
- Problem-solving
- Critical thinking
- Communication
- Customer services
- Self motivated
- Data entry
- Patient relations
- HIPAA compliance
- Schedule management
- Follow-up skills
- Strong organization
Certifications Courses
- Tools of the Trade: Linux and SQL, Google certificates through Coursera
- Play it Safe: Manage Security Risks, Google certificates through Coursera
- Connect and Protect: Networks and Network Security, Google certificates through Coursera
- Foundations of Cybersecurity, Google certificates through Coursera
- Medical Billing and Coding, Carrington College
Timeline
Medical Scheduler
Central Arizona Medical Associates
06.2019 - Current
Front Office
TOCA
04.2017 - 04.2019
Front Office
Scottsdale Eye Physicians and Surgeons
06.2014 - 04.2017
Medical Billing and Coding -
Carrington College
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