Logan Wise
IT Systems Administrator
Saint Charles,Missouri
Summary
Systems Administrator with four years of experience in the IT field. Recognized consistently for performance excellence and contributions to success in the IT industry. Strengths in team building, infrastructure setup and maintenance backed by training in computer sciences and programming.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Systems Administrator
CarShield
12.2022 - Current
- Researched and recommended new technologies and strategies for improving system performance.
- Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Devised scripts and automation tools to improve system efficiency.
- Planned and implemented upgrades to system hardware and software.
- Managed server backups and implemented disaster recovery plans.
- Implemented, developed and tested installation and update of file servers, print servers, application servers, web servers, and Active Directory domain controllers.
- Deployed DHCP and DNS and continued oversight of those services.
- Managed, and built out, Azure environment to support growing needs of the business.
IT Support Manager
CarShield
08.2021 - 12.2022
- Mentored support staff, fostering a culture of collaboration and learning within the team.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Implemented effective performance metrics, driving continuous improvement in the support team's performance.
- Acted as an escalation point to the support staff to ensure high-priority issues were addressed promptly and effectively.
- Analyzed support trends to identify opportunities for product enhancements or additional training resources.
- Led regular meetings with key stakeholders to discuss ongoing initiatives, challenges, and successes in the support department.
- Increased team productivity by implementing an effective ticketing system for tracking cases and monitoring progress.
IT Support I & II
CarShield
04.2021 - 08.2021
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Demonstrated strong problem-solving abilities by effectively identifying issues and implementing appropriate solutions, resulting in reduced client downtime and increased satisfaction.
- Configured hardware and granted system permissions to new employees.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
Advanced Repair Agent
Best Buy
03.2020 - 04.2021
- Diagnosed issues and implemented solutions.
- Installed hardware and software for clients.
- Documented all changes and actions in computer-based tracking software.
- Explained diagnostic findings to customers and outlined repair or service options.
- Gained knowledge of standard equipment.
- Troubleshoot client equipment and devices, repairing and restoring machines to peak performance.
- Tested and installed motherboards, processors, graphics cards, memory, and storage on desktops and
laptops. - Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Education
Associates of Arts & Sciences - Computer Sciences & Programming
Saint Charles Community College
Cottleville, MOSkills
Windows Server Administration
Certification
CompTIA A+
Timeline
Systems Administrator
CarShield
12.2022 - Current
IT Support Manager
CarShield
08.2021 - 12.2022
IT Support I & II
CarShield
04.2021 - 08.2021
Advanced Repair Agent
Best Buy
03.2020 - 04.2021
Associates of Arts & Sciences - Computer Sciences & Programming
Saint Charles Community College