SAMANTHA BROWN
Montgomery,AL
Summary
IT professional with experience in networking, Windows Server administration, and desktop support seeking opportunities to contribute expertise and drive efficiency within a dynamic team environment. Skilled Administrator in LAN and WAN support. Strengths in building and maintaining relationships with a diverse group setting. Network/Administrator with over 20 years of expertise in end-user support, Client server development, and maintenance. Experience with Cisco Call Manager, Sangoma Technologies, and Skype phone systems. Proficient in implementing enterprise solutions for business applications including, VMware and Hyper-V, Veeam and Avamar Backups, Dell EMC Data Domain, and VxRail.
Overview
24
24
years of professional experience
Work History
SYSTEMS ADMINISTRATOR
Alabama Office of Information Technology (OIT)
Montgomery, AL
05.2023 - Current
- Provide tier 3 technical user support to over 25 state government agencies. This position focus on Office 365, Security and Compliance, Exchange, MFA, ADFS, and all administration related parameters pertaining to Identity management within M365 environment
- Use PowerShell scripts to manage/support Microsoft 365 ad Active Directory environments
- Manage user identities and credentials, including setting up and administering user accounts, groups, and permissions within the Office 365 environment.
- Configure and maintain mailboxes, including email forwarding, shared mailboxes, and email security settings to ensure secure and efficient email communication.
- Monitor and troubleshoot Office 365 services and connectivity issues, using tools like the Microsoft 365 admin center and PowerShell scripts to ensure optimal performance and user satisfaction.
- Manage, Support, and Generated detailed reports on email marketing campaigns including ROI analysis and segmentation insights.
TECHNICAL SUPPORT MANAGER
Alabama Community College System
Montgomery, AL
10.2021 - 04.2023
- Responsible for administration and management of the Help Desk and support of all employees with their IT needs
- Conducted regular meetings with staff to discuss progress and identify areas of improvement. Created monthly reports for senior management summarizing operational performance metrics.
- Oversee the daily operations of the support team, including resource allocation, training, scheduling, and workload management to ensure timely issue resolution
- Completed Performance Evaluation, Assessing employee performance over the past year against established goals and objectives.
- Responsible for managing and maintaining the Active Directory infrastructure of an organization
- Implementing and managing Group Policy Objects (GPOs) to enforce security policies, system settings, and user preferences
- Established team priorities, maintained schedules, and monitored performance
- Create and maintain user e-mail accounts and contact lists; provide e-mail training and office software support; provide documentation and update user manual as needed; research and troubleshoot software problems
- Assist with and analyze and maintain wide area networks(WAN), identifying opportunities for improvement, implementing upgrades, and ensuring seamless connectivity across the organization.
- Performance Improvement Plans (PIPs) Creating formal plans for employees who are not meeting performance expectations, outlining specific actions and timelines for improvement.
IT SYSTEM ADMINISTRATOR
Alabama Community College System
Montgomery, AL
04.2016 - 09.2021
- Installed, maintained, and upgrade file server and print server.
- Maintain Azure Active Directory, On-Premise Active Directory, DNS, DHCP. Managing user accounts, Group Policies, Security and permissions user e-mail accounts and contact lists; provide e-mail training and office software support; provide documentation and update user manual as needed; research and troubleshoot software problems.
- Monitor, manage, and configure all LAN and WAN devices.
- Configure and Manage hyper-converged hardware across various locations associated with the System office, utilizing Hyper-V and VMware.
- Create and configure virtual servers and administer system-wide applications.
- Managed DELL EMC Data Domain, Symantec endpoint protection, and Dell EMC Isilon.
- Collaborate with the IT security team to implement and maintain VPN using openvpn application on a Linux server.
- Installed and maintained enterprise backups solution, Migrated from Veeam to Dell EMC Avamar using Data Domain systems connected to Power Protect Cyber Vault
TECHNICAL SUPERVISOR/SYSTEMS ENGINEER
Jackson Hospital and Clinics
Montgomery, AL
11.2008 - 04.2016
- Responsible for the implementation, maintenance, and troubleshooting of communication hardware, software, and networks associated with Jackson Hospital, related properties, and associated physicians
- Installed and maintained VMware ESXi hypervisors. Managed virtual machines (VMs) through their lifecycle, including provisioning, monitoring, and troubleshooting.
- Configured and Manage hospital-wide file servers and print server hosting over 200 printers.
- The managed Dell Compellent Storage Center contains critical patient information.
- Completed Goal Settings with employees, collaborating with employees to set clear and achievable goals for the upcoming year that align with organizational objectives.
- Development Planning helping to identifying opportunities for employee growth and development, including training, mentoring, and skill-building activities.
IT SPECIALIST
Lear Corporation
Montgomery, AL
04.2006 - 11.2008
- Provided technical support to designers, marketing, and sales departments, suppliers, engineers, and other team members throughout the plant.
- Installed access points (APs) throughout the plant, including running network cables patching. Created documentation of cable installations, configurations, and patch management procedures for future reference and knowledge transfer.
- Installed and configured patch panels, ensuring organized and labeled connections for ease of maintenance and future expansions.
- Administer Servers (Active Directory, Exchange), Voice (PBX), Network, and backup systems and orchestrated database migrations and upgrades.
- Served as immediate response to and resolve technical issues and incidents reported by end-users and shop floor warehouse support to the operations team
- Conducted regular performance tuning and optimization of SQL queries, improving overall database efficiency.
- Maintained all the master data associated with the warehouse management system.
- Monitored equipment and make necessary modifications to ensure the plant operates in conformance with specifications.
Technical Support Representative
Herff Jones
Montgomery, AL
08.2005 - 04.2006
- Administrator for office computer systems running, OS X, Ubuntu Linux Server, Windows Vista and Windows XP.
- Execute network cable installations, including CAT5e.
- Developed Access database system for billing, and vendor records.
- Used tape on and offsite backup system
- Troubleshot customer inquiries related to software and hardware issues.
- Implemented and maintained patch management systems, ensuring timely application of updates and patches to network devices and systems.
- Assisted with the setup and breakdown of all computer labs and equipment for Teen Tech events.
Help Desk Technician
Regions Bank
Montgomery, AL
08.2000 - 08.2005
- Handle more than 40 calls daily, providing front-line technical support to bank staff for a myriad of computer-related issues, supporting over 1000 branches based in the USA.
- Opened service tickets for clients, documenting user information and description of problem. Log customer issues in ticket tracking system and updated tickets with resolutions.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Performed remote access sessions to diagnose customer issues or provide assistance.
- Attended staff meetings to discuss progress on open cases and areas needing improvement.
Education
Master of Science - Management Leadership
TROY STATE UNINVERSITY
08.2008
Bachelor of Science - Information System
AUBURN UNIVERSITY
08.2000
Skills
- Desktop Support
- O365 Deployment and Support
- Wi-Fi Configuration and Deployment
- Layer 3 Switch Configuration and Deployment
- VLAN Configuration and Deployment
- Windows Server Administration
- VMware Setup and Configuration
- Client Server Application support
- Active Directory, DNS, DHCP
- Vendor and Project Management
Timeline
SYSTEMS ADMINISTRATOR
Alabama Office of Information Technology (OIT)
05.2023 - Current
TECHNICAL SUPPORT MANAGER
Alabama Community College System
10.2021 - 04.2023
IT SYSTEM ADMINISTRATOR
Alabama Community College System
04.2016 - 09.2021
TECHNICAL SUPERVISOR/SYSTEMS ENGINEER
Jackson Hospital and Clinics
11.2008 - 04.2016
IT SPECIALIST
Lear Corporation
04.2006 - 11.2008
Technical Support Representative
Herff Jones
08.2005 - 04.2006
Help Desk Technician
Regions Bank
08.2000 - 08.2005
Master of Science - Management Leadership
TROY STATE UNINVERSITY
Bachelor of Science - Information System
AUBURN UNIVERSITY
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