Logan Young
Chattanooga,TN
Summary
Been in service plumbing since 2018. I have been rated a five star tech at every plumbing company I’ve ever worked at . I’m a huge up sales guy. I push the team to meet company and personal goals. I have recently been the field manager, and a dispatcher for other companies in town . I want to help your company, and think I’m a good candidate because I’ve been on both sides, the office and the field. I love the septic and drain side of plumbing, I’ve had plumbing companies move my family to other states to help with they’re drain cleaning and septic side of there business. I’m known for hitting 1 million a year in the drain service and septic side of the business. Customer satisfaction is my number one priority. I’m not a band aid type of guy I want to know what caused it and how to prevent it again with a permanent solution.
Overview
6
6
years of professional experience
Work History
Service Manager
Rooterman Plumbing
Chattanooga, TN
07.2023 - 05.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Maintained records of service transactions and customer feedback for future reference.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Service Technician
Roto Rooter Plumbing
Chattanooga, TN
05.2018 - 07.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
Education
High School Diploma - Agribusiness Operations
Sonoraville High School
Calhoun, GA05.2013
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Customer Service Management
- Time Management
- Goal-Oriented
- Workflow Management
- Trustworthy and Honest
- Employee Relations
- Workplace Safety
- Crew Leadership
- Office Administration
- Employee Supervision
- Outgoing and Energetic
- Service Scheduling
- New Employee Hiring
- Policy and Procedure Enforcement
- Goal Setting
- Inventory Management
- Cost Estimates
- Upselling
- Leadership Development
- Heavy Equipment Operation
- Computer Skills
Drain cleaning
Hydro jetting
Septic tech
Top tech in upsales
Sold over 1/2 million in 8 months
Five star tech rating
Timeline
Service Manager
Rooterman Plumbing
07.2023 - 05.2024
Service Technician
Roto Rooter Plumbing
05.2018 - 07.2023
High School Diploma - Agribusiness Operations
Sonoraville High School