James Worley
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Committed professional that provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in I.T and warehouse logistics.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Lowe's Pro Distribution Center
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Level II Material Handler
Blum
10.2012 - 11.2022
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspection of incoming and outgoing shipments to verify accuracy and prevent errors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Operated forklifts to transfer inventory to and from target destinations.
- Operated PC and RF-based computer systems for inventory management.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
Education
East Gaston High School
Mount Holly, NCSkills
- Call center experience
- Customer Service
- Microsoft Office
- Microsoft Excel
- Complaint resolution
- Order Processing
- Staff Training
Timeline
Customer Service Representative
Lowe's Pro Distribution Center
12.2022 - Current
Level II Material Handler
Blum
10.2012 - 11.2022
East Gaston High School
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