Loida Fuentes
La Quinta,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Sloan’s Restaurant. Proven ability to enhance guest engagement and manage cash handling efficiently. Recognized for training new team members and ensuring compliance in billing practices at Eisenhower Health, contributing to streamlined operations and improved patient satisfaction.
Overview
2
2
Language
12
12
years of professional experience
Work History
Server
Sloan’s Restaurant
Indio, CA
03.2022 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on menu items, service standards, and operational procedures.
- Managed cash register operations, processing payments efficiently and accurately.
- Developed knowledge of menu items to effectively recommend pairings and specials to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Biller
Eisenhower Health
Rancho Mirage, CA
04.2014 - 05.2022
- Processed and submitted patient billing claims using electronic health record systems.
- Reviewed billing discrepancies and collaborated with insurance companies for resolution.
- Ensured compliance with healthcare regulations and coding standards in billing practices.
- Communicated effectively with patients regarding billing inquiries and payment options.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
Education
High School Diploma -
Indio High School
Indio, CA06.2006
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Safe food handling
Languages
Spanish
Native or Bilingual
Timeline
Server
Sloan’s Restaurant
03.2022 - Current
Biller
Eisenhower Health
04.2014 - 05.2022
High School Diploma -
Indio High School