Loil Covington
Operations Manager
Charlotte,NC
Summary
Dedicated and proven Leader with a passion to motivate people, accomplished through training and mentorship. Developed large teams in time sensitive and demanding environment. Results-driven Management professional with 20 years of experience in Managing operations, production management, organizational development and team building within diverse industries.
Overview
26
26
years of professional experience
Work History
Operations Manager
Piedmont Airlines
01.2016 - Current
- Leading and overseeing the day-to-day operation in 3 work areas of 150 employees and 6 supervisors per shift to maximize productivity and maintain quality standards.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and daily safety briefings
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
Ramp Supervisor
Piedmont Airlines
01.2014 - 01.2016
- Provided guidance and support to staff members when needed in order to maintain a safe working environment.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Managed shift schedules for ramp staff members including breaks and meal times.
Owner/Operator Truck Driver
Covington Express
08.1998 - 10.2012
- Managed a fleet of trucks and a team of drivers.
- Coordinated loads, Routes and Maintenance to ensure customer needs were met.
- Developed positive relationships with customers by providing excellent customer service.
- Managed unexpected emergencies and route changes with calm and professionalism.
Education
Bachelor of Science - Industrial Engineering -
North Carolina A&T S University
Skills
- Program Administration
- Organizational Management
- Google Meet
- Microsoft Teams
- Microsoft Excel
- Microsoft Word
- Microsoft Publisher
- Customer Service
- Logistics Oversight
- Document Control
- Process Improvement
- Workflow Optimization
- Incidents Management
- Performance Reporting
- Data Analysis
- Performance Monitoring
- Troubleshooting and Problem Solving
- Regulatory Compliance
- Workforce Training
- Warehouse Operations
- Conflict Mediation
- Operations Management
- Strategic Planning
- Project Management
- Staff Management
- Operational Efficiency
Accomplishments
- Created and implemented training program for Supervisors.
- Trained and Mentored future managers.
- Successful in leading teams to reach and exceed goals.
- Received several Airline industry Awards for Customer Service, Productivity and Safety.
Hobbies and Interests
- Golfing
- Bowling
- Traveling
- Cooking/Grilling
- Autocycling
Timeline
Operations Manager
Piedmont Airlines
01.2016 - Current
Ramp Supervisor
Piedmont Airlines
01.2014 - 01.2016
Owner/Operator Truck Driver
Covington Express
08.1998 - 10.2012
Bachelor of Science - Industrial Engineering -
North Carolina A&T S University