Lois H. Shaka
Reynoldsburg,Ohio
Summary
Goal-driven, accountable, and compassionate Healthcare Management and medical assistant professional with over 10+ years of related, hands-on experience in a fast-paced out-patient clinic and hospital setting. Adaptable and accustomed to integration of new health care delivery systems, restructuring of work, and increasingly complex regulatory environment. Effectively collaborates with medical staff, administration, patients, and insurance providers.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Ohio State University Physicians (OSUP)
04.2021 - Current
- Provided quality customer service during patient check in/out verification of patient information.
- Updating demographics, insurance, and collection of co-pays, and consent form into electronic medical record
- Data entry, electronic referral, and multi-tasking and training staffs on front office processes
- Compiling medical record and charts
- Maintained the confidentiality of patients’ information and process requests for medical records.
- Room patients measure and record vital signs, such as height, weight, temperature, blood pressure, pulse and respiration.
- Complete patient interview and history.
- Prepare patients for examinations, tests and treatments and explain procedures. Assists with procedures as ordered by the physician.
- Assist in examinations, carry out treatments and special tests.
- Set up equipment and prepare medical treatment rooms for patients.
- Collect samples such as blood, urine, and sputum from patients, and perform routine laboratory tests on samples.
- Administering injection and scheduling appointment
Front Office Medical Assistant
Premise Health
11.2017 - 04.2022
- Answer phone, Schedule appointments and outpatient procedures
- Provided quality customer service during patient check in/out verification of patient information.
- Updating demographics, insurance, and collection of co-pays, and consent form into electronic medical record
- Data entry, electronic referral, and multi-tasking and training staffs on front office processes
- Compiling medical record and charts
- Maintained the confidentiality of patients’ information and process requests for medical records.
- Identifying and resolving minor patient billing complaints
- Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
- Maintain BWC paperwork, middle person between BWC
- Provider and human resources on all BWC cases. Scheduled all testing, referral related to BWC cases.
- Scheduling all pre-employment drug screening
Medical Assistant
Lifeline Screening
02.2019 - 10.2021
- To ensure customers understand their risk factors for chronic diseases as well as provide customers with a positive screening experience.
- Administer screenings such as ABI, Osteoporosis Risk Assessment, or Afib
- Administer finger-stick blood screenings
- Assist with customer intake and registration
- Educate customers on medically appropriate preventive screenings and make recommendation
- Assist with AWV working with nurse practitioner.
- Work with team to unload and set up screening equipment and load Van at the end of the day.
Education
Bachelor’s Degree - Technical Management
DeVry University
Columbus, Ohio06.2019
Associate of Applied Science - Medical Assisting
Kaplan University
Davenport, Iowa06.2017
Skills
- Microsoft Office
- Medical Terminology
- Inventory and supply management
- Medical records management
- Medical Billing/Coding
- Medicaid/Medicare
- Customer Service
- Basic Management
- Health Services Management
- Health Information Processes
- HIPAA Guidelines
- Release of Information
- Health Information Systems
- Patient care and Scheduling
- Data Management & Analysis
- Health Insurance
- Minor Lab Procedures
- Basic Accounting
- Clinical documentation
- Direct patient care
- Data entry
- Monitoring patient progress
- Medical office management
- Wound care
Accomplishments
- Certificate of Recognition in Customer Service
- The National Society of Collegiate Scholars (NSCS)
- The National Society of Leadership and Success (NSLS)
Timeline
Medical Assistant
Ohio State University Physicians (OSUP)
04.2021 - Current
Medical Assistant
Lifeline Screening
02.2019 - 10.2021
Front Office Medical Assistant
Premise Health
11.2017 - 04.2022
Associate of Applied Science - Medical Assisting
Kaplan University
Bachelor’s Degree - Technical Management
DeVry University
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