Lois Panulla
New York,NY
Overview
44
44
years of professional experience
Work History
Treatment Coordinator
Goodman Orthodontics
New York , NY
01.2006 - 08.2026
- Coordinated patient appointments and schedules for orthodontic treatments.
- Assisted patients in understanding treatment plans and financial options.
- Managed patient records using practice management software systems.
- Facilitated communication between patients and orthodontists to address concerns.
- Educated patients on oral hygiene practices during treatment phases.
- Collaborated with insurance companies to verify coverage and benefits.
- Organized follow-up visits and monitored treatment progress for patients.
- Trained new staff on administrative procedures and patient interaction protocols.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Provided education and resources to help patients understand their treatment options.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Conducted financial consultations with patient and set up payment plans.
- Created customized treatment plans for patients based on individual needs.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Developed innovative strategies to improve efficiency in patient intake process.
- Tracked patient progress and updated records accordingly.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Compiled and maintained medical charts and reports in complex digital databases.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Explained policies, procedures and services to patients.
Dental Assistant
Dr. Gordon Gaynor DDS
New York, New York
08.1982 - 12.2005
- Assisted in patient preparation and maintained a calm environment during procedures.
- Recorded patient information accurately and updated medical histories in the system.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Supported the dentist during exams and various dental procedures effectively.
- Conducted inventory checks of dental supplies and facilitated reordering processes.
- Collaborated with the office team to enhance overall patient experience and satisfaction.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Checked with participants throughout procedures to help alleviate anxiety.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Created and fit dental appliances for patients. adjusting as necessary.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
Education
Bachelor of Arts - Anthropology
Lehman College
Bronx, NYSkills
- Treatment planning
- Patient scheduling
- Records management
- Insurance verification
- Financial consultations
- Customer relationship management
Timeline
Treatment Coordinator
Goodman Orthodontics
01.2006 - 08.2026
Dental Assistant
Dr. Gordon Gaynor DDS
08.1982 - 12.2005
Bachelor of Arts - Anthropology
Lehman College