Summary
Overview
Work History
Education
Skills
Timeline
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Lois Prudhomme

Customer Service
Topeka,KS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

KHRC
Topeka, KS
03.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.

Paraprofessional

School District 501
Topeka, KS
08.2018 - 03.2021
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Prepared learning materials, helping teachers prepare for daily instruction.
  • Managed workflows of classroom volunteers and trained on school procedures.
  • Organized and led practice, research and lab assignments.

Production Support

Mars Wrigley Confectionery
Topeka, KS
05.2013 - 08.2018
  • Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
  • Reported economic modeling of licensing projects and income/cash flow forecasts.
  • Analyzed applications and recommended necessary upgrades and patches.
  • Researched and recommended scheduling enhancements to improve system performance.
  • Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
  • Used [Software] and [Software] to document internal procedures and monitor daily reports.
  • Communicated and explained business requirements to team members to understand and implement functional demands.

Education

High School Diploma -

Highland Park High School
Topeka, KS
09.1974 - 05.1977

No Degree - Alcohol Abuse Counseling

Lamar University
Beaumont, TX

Skills

Complaint resolution

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Timeline

Customer Service Representative

KHRC
03.2022 - Current

Paraprofessional

School District 501
08.2018 - 03.2021

Production Support

Mars Wrigley Confectionery
05.2013 - 08.2018

High School Diploma -

Highland Park High School
09.1974 - 05.1977

No Degree - Alcohol Abuse Counseling

Lamar University

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Lois PrudhommeCustomer Service