Lois Smith
Toms River
Summary
I am a dedicated, organized and positive employee in any position I hold. I love learning and adapting when it comes to new or difficult situations and I do my best to uplift my peers when morale is low, encouraging everyone to do their best even if they don't feel up to the task. I try to foster an environment where both customers and employees feel comfortable and heard. Above all I value positivity in the workplace while maintaining a safe and efficient workflow.
Overview
3
3
years of professional experience
Work History
Sales Associate
Wawa
Toms River
08.2025 - Current
- Maintained cleanliness and organization of store environment, contributing to positive customer experiences.
- Operated cash register, processing customer transactions accurately and efficiently.
- Stocked shelves with merchandise, maintaining optimal inventory levels.
- Provided exceptional customer service while greeting customers and addressing inquiries.
- Cultivated relationships with peers and management, supporting a collaborative team environment.
- Bagged purchases and packaged online orders for customer convenience.
- Showcased product features and benefits, aligning offerings with customer needs to enhance satisfaction.
Sales Associate
Milano Vapes
Seaside Heights
06.2024 - 08.2024
- Delivered exceptional customer service by assisting with product selections and inquiries.
- Maintained clean and organized store environment, improving overall customer experience.
- Operated cash register, processing transactions efficiently and accurately.
- Followed safety protocols to ensure a secure shopping atmosphere.
- Greeted customers warmly, fostering an inviting shopping environment.
- Provided accurate information regarding products, prices, and services to support customer needs.
- Assisted customers in locating specific products, addressing inquiries and providing tailored advice.
Server
Red Lobster
Toms River
02.2024 - 05.2024
- Delivered food and beverages promptly, contributing to high guest satisfaction.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff for timely meal preparation and dietary accommodations.
- Assisted guests with menu selections and addressed inquiries regarding dishes.
- Handled cash transactions accurately while adhering to company policies.
- Resolved guest complaints professionally, enhancing dining experiences for guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks, increasing overall sales.
Key Holder
East Meets West
Toms River
11.2023 - 02.2024
- Guided customers in product selection, effectively addressing inquiries to enhance shopping experience.
- Oversaw cash register operations, ensuring accurate financial handling.
- Created visually appealing product displays while optimizing store organization for improved customer navigation.
- Performed inventory checks to confirm stock levels and availability.
- Handled key holder duties, managing store opening and closing protocols.
- Delivered comprehensive customer service, encompassing cashiering and restocking tasks.
- Streamlined backroom storage for enhanced space efficiency.
- Managed receipt of vendor shipments, organizing product placement for efficient stock access.
Shift Lead
Sundaes Artisan Ice Cream
Carbondale
04.2023 - 07.2023
- Supervised daily operations and staff activities during peak service hours to enhance customer experience.
- Managed inventory levels to maintain product availability and support smooth service.
- Trained new team members in ice cream preparation and customer service techniques.
- Implemented best practices for accurate, efficient ice cream serving.
- Resolved customer complaints promptly to maintain a positive atmosphere.
- Ensured compliance with health and safety regulations at all times.
- Coached employees, delegating tasks and monitoring completion to ensure high service standards.
- Performed opening and closing procedures, including alarm system setup and cash counting.
Shift Lead
Bowtie Cinemas
El Jebel
11.2022 - 04.2023
- Oversaw daily operations and directed staff activities during peak service hours to enhance customer experience.
- Coached and supported team members during busy shifts, promoting teamwork and efficient service.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised staff during shift changes and ensured transition went smoothly.
- Addressed customer complaints promptly, fostering a positive atmosphere and ensuring satisfaction.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Collaborated with team members to streamline workflow during busy periods.
- Ensured cleanliness and compliance with health and safety regulations in the shop.
- Assisted in the training of new employees.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
Education
High School Diploma -
Yampah Mountain High School
Glenwood Springs, CO06-2022
Skills
- Sales transactions
- Client service
- Effective communication
- Teamwork and collaboration
- Organized
- Adapt to diverse groups
- Team leadership
- Excellent people skills
- Positive and professional
Timeline
Sales Associate
Wawa
08.2025 - Current
Sales Associate
Milano Vapes
06.2024 - 08.2024
Server
Red Lobster
02.2024 - 05.2024
Key Holder
East Meets West
11.2023 - 02.2024
Shift Lead
Sundaes Artisan Ice Cream
04.2023 - 07.2023
Shift Lead
Bowtie Cinemas
11.2022 - 04.2023
High School Diploma -
Yampah Mountain High School