Lois A. Fuller Fowlkes
Lakeview,OH
Summary
Enthusiastic Sales Associate experienced in delivering exceptional customer service and fostering strong teamwork. Maintained visual merchandising standards while building customer relationships that drove sales and enhanced customer satisfaction. Committed to providing each customer with a positive and memorable shopping experience.
Overview
20
20
years of professional experience
Work History
Sales Associate
Dress Barn
Novi, Michigan
01.2019 - 09.2019
- Performed sales and customer service duties at Lord & Taylor, ensuring a positive shopping experience for customers.
Sales Associate
Lord & Taylor LLC
Novi, MI
09.1999 - 08.2018
- Assisted customers with product selection and inquiries in a high-end retail environment.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Processed transactions efficiently using point-of-sale systems to ensure smooth checkouts.
- Collaborated with team members to restock merchandise, ensuring inventory accuracy and availability for customers.
- Educated customers on promotions and loyalty programs, improving their shopping experience and encouraging repeat visits.
- Handled customer returns and exchanges, ensuring satisfaction and compliance with policies.
- Participated in training new associates on customer service best practices and store operations.
- Monitored sales floor activities to uphold store policies and promote a positive atmosphere.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Education
Some College (No Degree) - Business Education
Tyndale College
Farmington Hills, MISkills
- Point-of-sale operation
- Cash register operation
- Inventory management
- Customer service
- Sales expertise
- Sales strategies
- Product knowledge
- Customer relationship management
- Relationship selling
- Visual merchandising
- Training and mentorship
- Team collaboration
- Excellent people skills
- Positive and professional
- Reliable and punctual
- Sales goals attainment
- Client service
Timeline
Sales Associate
Dress Barn
01.2019 - 09.2019
Sales Associate
Lord & Taylor LLC
09.1999 - 08.2018
Some College (No Degree) - Business Education
Tyndale College