Loishamit Colon
Orlando,FL
Summary
Professional with solid experience in document management and process optimization. Skilled in document preparation, data accuracy, and compliance standards. Strong focus on team collaboration and adaptable to changing needs. Known for reliability, effective communication, and achieving results. Proficient in document software and detail-oriented in maintaining high standards.
Overview
7
7
years of professional experience
Work History
Online Document Specialist
Full Sail University
Orlando, FL
01.2022 - Current
- Managed document preparation and organization for academic programs, ensuring compliance with university standards.
- Implemented digital filing systems to enhance document retrieval and reduce processing time.
- Trained new staff on document management protocols, fostering adherence to best practices.
- Conducted audits of archived documents, identifying areas for improvement in record-keeping procedures.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
Stocker
Five Below
Orlando, FL
01.2021 - 01.2022
- Managed inventory levels, ensuring accuracy and timely replenishment of stock.
- Streamlined receiving processes, reducing discrepancies in incoming shipments.
- Led a team in organizing stockroom layout for optimal efficiency and accessibility.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
Insurance Customer Service Representative
State Farm
Orlando, FL
01.2020 - 01.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed insurance claims accurately, ensuring compliance with company policies and industry regulations.
- Conducted policy reviews with clients to identify gaps in coverage and recommend tailored solutions for their needs.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Customer Service Representative
Sephora
Orlando, FL
08.2019 - 01.2020
- Managed customer inquiries and resolved issues efficiently through various communication channels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Bachelor of Science - Forensic Science
Keiser University
Fort Lauderdale, FLHigh School Diploma -
Boone High School
Orlando, FL05-2017
Skills
- Multitasking efficiency
- Teamwork orientation
- Data logging
- Microsoft office mastery
- Adobe acrobat proficiency
- Critical thinking
- Customer relations
- Computer proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Online Document Specialist
Full Sail University
01.2022 - Current
Stocker
Five Below
01.2021 - 01.2022
Insurance Customer Service Representative
State Farm
01.2020 - 01.2021
Customer Service Representative
Sephora
08.2019 - 01.2020
Bachelor of Science - Forensic Science
Keiser University
High School Diploma -
Boone High School