Maria Jakiela
Summary
Meticulous worker with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Authorized to work in the US for any employer Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess
Cheesecake Factory Inc
04.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered phone calls to take orders, give information and document reservations.
Beauty Advisor
Ulta Beauty Inc.
01.2023 - 04.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Trained new staff in product knowledge and customer service protocols.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Hostess
The Melting Pot Restaurant
03.2022 - 12.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Crew Member
Froyo
06.2021 - 08.2021
- Worked cashier, cleaned lobby, food/toppings prep, cleaned ice cream machines, washed dishes.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Hostess
Canyon Café
10.2020 - 01.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Cosmetology Education
Grabber School of Hair Design
St Louis, MO12.2023
Ladue Horton Watkins High School
St. Louis, MO05.2023
Skills
- Babysitting
- Animal Care
- Host/Hostess
- Pet Care
- Childcare
- Host/hostess experience (3 years)
- Bussing (1 year)
- Food service (3 years)
- Food industry (3 years)
- Food handling
- Hospitality
- Food Preparation
- Cleaning Experience
- Cash Handling
- Customer service
- Customer support
- Dining Reservations
- Phone Inquiries
- Guest Experience Management
- Seating Assignment Preparation
- Table Bussing
- Guest Flow
- Reservation Documentation
Timeline
Hostess
Cheesecake Factory Inc
04.2023 - Current
Beauty Advisor
Ulta Beauty Inc.
01.2023 - 04.2023
Hostess
The Melting Pot Restaurant
03.2022 - 12.2022
Crew Member
Froyo
06.2021 - 08.2021
Hostess
Canyon Café
10.2020 - 01.2021
Cosmetology Education
Grabber School of Hair Design
Ladue Horton Watkins High School
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