Summary
Overview
Work History
Education
Skills
Timeline
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Lola Barr

Summary

Knowledgeable and dedicated Office Assistant/Customer service professional with extensive experience in Social and Educational industry. Motivated to maintain customer satisfaction and contribute to company success. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and eager to learn new processes. Detail-orientated and multitasking abilities, able to prioritize and a team player.

Overview

21
21
years of professional experience

Work History

Sectary-C /Customer Service Representative

Camden County College
Blackwood, NJ
09.2004 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.

Office Assistant/General Assistant Intake Worker

RESPOND Inc.
Camden, NJ
05.2000 - 06.2004
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments and referral information.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Educated potential participants on available services and processes to engage in program.
  • Oversaw day-to-day activities of residents in work place by benchmarks(30,60 and 90 day period) Assist with transportation and advocate on participants' behalf. Non Profit organization.

Education

No Degree - Social Services/ Computer Science

Camden County College
Blackwood, NJ

Skills

  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Call Documentation
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Information Inputting
  • Inbound and Outbound Calling
  • Correcting Discrepancies
  • Corrective Actions
  • Critical Thinking
  • Policy and Procedure Adherence
  • Dispatching Workers

Timeline

Sectary-C /Customer Service Representative

Camden County College
09.2004 - 10.2021

Office Assistant/General Assistant Intake Worker

RESPOND Inc.
05.2000 - 06.2004

No Degree - Social Services/ Computer Science

Camden County College

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Lola Barr