Lola Hunter
Houston,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
49
49
years of professional experience
Work History
Server
Luby's Fuddruckers Restaurant
Houston, TX
02.2008 - Current
- Delivered excellent customer service to dine-in guests, achieving promotion to shift leader in 2008
- Trained new staff on menu items and service standards to enhance team performance.
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, maintaining attention to detail in order accuracy and presentation.
- Collaborated with kitchen staff to streamline food preparation processes and improve service speed.
- Resolved customer complaints promptly, fostering guest satisfaction and loyalty through effective communication.
- Implemented daily specials that increased customer engagement and promoted menu variety.
- Mentored junior servers on best practices in service etiquette, enhancing overall team effectiveness.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Billing Agent
Continuum Global Solutions
San Antonio, TX
05.2023 - 06.2025
- Handled inbound calls from customers regarding billing inquiries, consistently upselling additional products and services
- Recognized as a top monthly seller after training by exceeding sales targets
- Maintained adherence to schedule and attendance, earning recognition for reliability
- Achieved daily goals for Average Handle Time, optimizing call efficiency
- Processed billing inquiries and resolved discrepancies efficiently.
- Communicated effectively with clients to clarify billing issues and enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline billing workflows and improve efficiency.
- Analyzed billing data to identify trends and recommend process improvements for accuracy.
- Cultivated strong relationships with customers, promoting trust through clear communication about billing matters.
- Updated accounts with latest personal details and payment information.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Answered phone calls and provided friendly, knowledgeable service regarding [Description of issues].
- Handled sensitive client information discreetly, adhering to strict confidentiality protocols at all times.
Package scanner sorter
Amazon
San Antonio, TX
02.2022 - 08.2023
- Scanned and sorted outbound packages to ensure accurate and timely delivery to customers
- Ensured packages were placed in correct locations, contributing to on-time shipment rates
- Operated scanning devices to efficiently track package movement through warehouse systems.
- Collaborated with team members to streamline package sorting operations, improving workflow efficiency.
- Trained new staff on scanning procedures and safety protocols to maintain operational standards.
- Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.
Hostess/Server
Olive Garden
San Antonio, TX
02.2018 - 01.2022
- Assisted in providing guests with seating and an enjoyable dining experience, enhancing customer satisfaction
- Supported managers by training new hire hosts, improving onboarding efficiency
- Greeted and seated guests, ensuring smooth flow of dining experience.
- Managed reservations and waitlists, optimizing table turnover rates.
- Trained new staff on customer service techniques and restaurant operations.
- Oversaw dining area cleanliness, maintaining high standards for guest comfort and safety.
- Resolved guest complaints efficiently, fostering a positive dining atmosphere.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Manager Operator Service
Southwestern Bell Telephone Co.
Houston, TX
07.1977 - 10.1995
- Monitored and supervised directory assistance operators in a call center environment, ensuring service quality
- Developed and executed training programs for staff, improving service delivery standards.
- Streamlined communication processes between departments, fostering collaboration and transparency.
- Evaluated performance metrics, driving continuous improvement across service operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw budget management, ensuring alignment with organizational financial goals.
- Mentored junior managers, promoting professional growth and leadership skills within the team.
Skills
- Follow-up skills
- Payment processing
- Accuracy and precision
- Bookkeeping basics
- Dispute resolution
- Financial recordkeeping
- Billing software
- Data tracking
- English fluency
Timeline
Customer Billing Agent
Continuum Global Solutions
05.2023 - 06.2025
Package scanner sorter
Amazon
02.2022 - 08.2023
Hostess/Server
Olive Garden
02.2018 - 01.2022
Server
Luby's Fuddruckers Restaurant
02.2008 - Current
Manager Operator Service
Southwestern Bell Telephone Co.
07.1977 - 10.1995