Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
High School National Honors Society Recipeint
Hi, I’m

Shaylee Xicotencatl

Mount Pleasant,SC
Shaylee Xicotencatl

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry. Proven track record in enhancing customer relations and resolving complaints effectively. Skilled in staff training and fostering a positive environment that boosts team performance and guest satisfaction. Adaptable leader committed to quality service and operational excellence.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Motivated representative with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate an enjoyable experience.


Overview

2
years of professional experience

Work History

Big Bad Breakfast

Server
03.2025 - 07.2025

Job overview

  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Denny's

Server Manager
10.2023 - 02.2025

Job overview

  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Led team of servers to consistently meet customer service and sales targets.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

T-Cee's

Front Counter Manager
01.2023 - 09.2023

Job overview

  • Directed food preparation and cooking activities to meet health and safety standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Monitored food preparation, production, and plating for quality control.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Supervised food presentation and plating to enhance visual appeal.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Education

Pleasant Creek High School
Mount Pleasant, UT

High School Diploma
05-2022

University Overview

Skills

  • Positive and professional
  • Scheduling
  • Complaint resolution
  • Tactful and diplomatic
  • Follow-up skills
  • Staff education and training
  • Prioritization
  • Escalation management
  • Customer relations
  • Adaptability and flexibility
  • Critical thinking
  • Document control
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server
Big Bad Breakfast
03.2025 - 07.2025
Server Manager
Denny's
10.2023 - 02.2025
Front Counter Manager
T-Cee's
01.2023 - 09.2023
Pleasant Creek High School
High School Diploma

High School National Honors Society Recipeint

High School National Honors Society Recipeint

I maintained a high GPA throughout my high school and received an induction into the National Honors Society. I also did volunteer work with the Eco Charger Club at Corner Canyon High School in Draper UT, helping to remove invasive species in our surrounding eco system. 

I was involved in Hope Squad at Corner Canyon High School. I helped spread information on suicide prevention. Earning an award for excellence. 

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Shaylee Xicotencatl