Olivia Olson
Tallahassee,FL
Summary
Driven student with extensive background in customer service. Experienced working individually and in group settings ensuring communication between all parties. Experienced time-management in a fast paced environment. Quick learner with a desire to grow skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Hanger 38
Tallahassee, FL
11.2023 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Retail Sales Team Member
Target
Tallahassee, FL
09.2018 - 09.2022
- Trained new employees on proper customer service techniques, use of equipment, and other job-related tasks.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Answered store and merchandise questions and led customers to wanted items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Barista/Hostess
Gingerbread House Daycare
Muskego, WI
02.2018 - 08.2018
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Input orders into point of sale system and handled customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Bachelor of Arts - Criminology
Florida State University
Tallahassee, FL08-2024
Associate of Arts - Criminology
Tallahassee Community College
Tallahassee05-2022
Skills
- Exceptional Customer Service
- Strong Work Ethic
- Positive and Professional
- Follow-Up Skills
- Prioritization
- Problem-Solving Skills
Certification
- Microsoft Office Word Core Certification 2013- Issued Nov 2018 (Credential ID 90000230)
- Microsoft Office Specialist PowerPoint 2013- Issued May 2019 (Credential ID 90000230)
References
References available upon request.
Timeline
Server
Hanger 38
11.2023 - Current
Retail Sales Team Member
Target
09.2018 - 09.2022
Barista/Hostess
Gingerbread House Daycare
02.2018 - 08.2018
Bachelor of Arts - Criminology
Florida State University
Associate of Arts - Criminology
Tallahassee Community College
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