Lola Mandell
Student
Phoenix,AZ
Summary
I consider myself a dedicated employee with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Hostess
Four Seasons Resort Hualalai
Hualalai , HI
05.2022 - Current
- Mastered the use of Open Table, simultaneously working with technology while interacting with people.
- Monitored seating area while maintaining efficient communication with co-workers and guests.
- Assigned patrons to tables suitable for needs as well as restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Lead Hostess/Restaurant Busser
Kona Inn Restaurant
Kailua-Kona, HI
03.2019 - 11.2021
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Kept close eye on customers to quickly spot leaving guests and cleared tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Performed pre-bussing duties such as polishing of silverware and table preparation.
Hostess/Busser/Food Runner
Broke Da Mouth Bar And Grill
Kailua-Kona, HI
11.2018 - 02.2019
- Part of the opening crew
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Worked with both the front of the house and the back of the house to ensure clarification throughout the restaurant.
Hostess
Daylight Mind Coffee
Kailua-Kona, HI
10.2017 - 01.2018
- Monitored seating area and checked restrooms regularly to keep spotless.
- Applied comprehensive knowledge of coffee, breakfast items, and merchandise to increase daily sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped run holiday buffets in which served hundreds.
Hostess
Splashers Bar And Grill
Kailua-Kona, HI
01.2017 - 01.2018
- Operated extensive wait lists while simultaneously tending to reservations placed.
- Assisted managers with quickly resolving service- and food-related issues.
- Learned more significant details in regards to dining details
Education
High School Diploma -
Konawaena High School
Kealakekua, HI 04.2016 - 05.2020
Bachelor of Arts - Government With An Emphasis in Legal Studies
Grand Canyon University
Phoenix, AZ 09.2020 - Current
Skills
Interactive communication skills
Adaptability
Conflict Resolution
Time management
Reservation coordination
Empathy
Independence
Reliability
Hospitality service expertise
Written Commmunication
Self-motivation
Emotional Intelligence
Collaboration
Technical Proficiency
Organization
Flexibility
Timeline
Hostess
Four Seasons Resort Hualalai
05.2022 - Current
Bachelor of Arts - Government With An Emphasis in Legal Studies
Grand Canyon University
09.2020 - Current
Lead Hostess/Restaurant Busser
Kona Inn Restaurant
03.2019 - 11.2021
Hostess/Busser/Food Runner
Broke Da Mouth Bar And Grill
11.2018 - 02.2019
Hostess
Daylight Mind Coffee
10.2017 - 01.2018
Hostess
Splashers Bar And Grill
01.2017 - 01.2018
High School Diploma -
Konawaena High School
04.2016 - 05.2020