Lola Paul
Bethel,AK
Summary
Detail-oriented Travel Technician with expertise in troubleshooting, customer service, and team training. Committed to enhancing operational efficiency and improving patient care outcomes.
Results-driven professional with extensive experience in customer service and technical support. Known for strong multitasking abilities and attention to detail. Prepared to contribute to team performance and enhance operational efficiency in a fast-paced healthcare environment.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Travel Technician II
Yukon Kuskokwim Health Corporation
Bethel, AK
07.2024 - 02.2026
- Operated medical equipment to support patient care and ensure safety protocols were followed.
- Conducted routine maintenance on diagnostic tools to enhance operational efficiency and reliability.
- Assisted in inventory management, tracking supplies to maintain optimal stock levels for clinic needs.
- Collaborated with healthcare teams to facilitate effective communication and improve patient outcomes.
- Trained new staff on equipment usage and safety procedures, fostering a culture of compliance and care.
- Maintained accurate records of services performed and equipment status for quality assurance purposes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Food Service Worker
NANA Management Services, NMS
Bethel, AK
08.2019 - 05.2024
- Prepared and served food items following safety and hygiene standards.
- Operated kitchen equipment efficiently to support daily food service operations.
- Maintained cleanliness of work areas, ensuring compliance with health regulations.
- Assisted in inventory management, tracking supplies to minimize waste.
- Trained new staff on food preparation techniques and safety protocols.
- Monitored food quality and presentation, ensuring customer satisfaction consistently.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Customer Service Agent
Ravn Alaska
Bethel, AK
08.2009 - 04.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing reservations and ticketing transactions efficiently.
- Maintained accurate records of customer interactions and feedback for service improvement.
- Collaborated with team members to enhance overall customer service experience.
- Trained new agents on company policies, procedures, and software tools.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
High School Diploma -
Chief Paul Memorial School
Kipnuk, AKSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Deadline oriented
- Team Training
- Extensive organizational skills
- Performance improvement
Languages
English
Native or Bilingual
Yup'ik
Native or Bilingual
Timeline
Travel Technician II
Yukon Kuskokwim Health Corporation
07.2024 - 02.2026
Food Service Worker
NANA Management Services, NMS
08.2019 - 05.2024
Customer Service Agent
Ravn Alaska
08.2009 - 04.2018
High School Diploma -
Chief Paul Memorial School