- Theater/Performing Arts
- Visual Art
- Volunteering
- DIY/Home Improvement/Design
Lola Von Hofmann
New York,NY
Summary
Detail-oriented hospitality professional with a versatile background focused on fostering strong guest relations, exceptional service and united teamwork through effective and streamlined leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospitality Manager, Maître D'
F&B at Printemps, Kent Hospitality Group
07.2025 - Current
- Managed daily operations to enhance the guest experience, service efficiency and overall satisfaction.
- Implemented and maintained hospitality standards and operational procedures through training materials and
- Assisted in scheduling front of house staff
- Organized booking platforms and guest communications
- Created and updated menus and signage
- Maintained inventory pars for FOH supplies
- Resolved guest complaints and requests promptly, aiding in service and online platforms.
Maître D'
Saga & Overstory - Kent Hospitality Group
04.2024 - 07.2025
- Managed bookings, guest profiles and communications
- Monitored table turnover rates before and during service
- Developed and implemented fine dining service standards
- Greeted guests upon arrival, walking them through check in and the next steps of their experience
- Maintained a waitlist and managed efficient flow of guests
- Answered customer questions about hours, seating, and menu information, in person and over the phone.
- Trained new hosts on practices and restaurant policies to maintain high standards of service
Childcare Provider
Childrenspace North
09.2022 - 04.2024
- Range of ages from infants to Pre-K
- Supervised children's activities to promote safety and engagement in learning environments
- Developed engaging activities that promoted physical, emotional, and cognitive growth in children.
- Facilitated special events and projects, exploring art, music and nature
- Implemented safety and cleaning protocols to ensure a secure environment for all children in care.
- Fostered strong relationships with families through regular communication, reports and support
Nanny/House Manager
Private Client
11.2017 - 03.2024
- Assistance with homework, house chores, crafts, etc.
- Household tasks- grocery shopping, laundry, surface cleaning and organization
- Developed engaging educational activities to foster learning and development
- Supervision and transport to school and other daily activities
- Coordinated meals and snacks depending on preferences and schedule
- Organizing appointment times, pick up/drop off
- Daily pet care and regular pet sitting during travel
Childcare Assistant Teacher
Happy Hearts On The Hudson
10.2016 - 05.2018
- Focused on Pre-K and age 3+ daycare groups
- Collaborated and developed age-appropriate lesson plans and activities fostering creativity and social skills
- Regular outings, art projects, reading and writing skills
- Monitored child progress, providing feedback to parents on developmental milestones and challenges.
Education
High School Diploma -
Croton-Harmon High School
Westchester County, NY06-2018
Early Childhood Education And Care
Westchester Community College
Valhalla, NYTalent Unlimited High School
New York, NYSkills
- Guest relations management and communication
- Fine-dining expertise
- Employee scheduling
- Reservation systems
- Food and Safety compliance
- Inventory management
- Staff training and development
- File organization (documents, spreadsheets)
Certification
- NYC DOH Food Protection Compliance Training
- NYS OCFS Health & Safety Training
Interests
Timeline
Hospitality Manager, Maître D'
F&B at Printemps, Kent Hospitality Group
07.2025 - Current
Maître D'
Saga & Overstory - Kent Hospitality Group
04.2024 - 07.2025
Childcare Provider
Childrenspace North
09.2022 - 04.2024
Nanny/House Manager
Private Client
11.2017 - 03.2024
Childcare Assistant Teacher
Happy Hearts On The Hudson
10.2016 - 05.2018
High School Diploma -
Croton-Harmon High School
Early Childhood Education And Care
Westchester Community College
Talent Unlimited High School