Lolette Alejandra Arenas
Hicksville,NY
Summary
Dynamic and results-oriented professional with over eight years of experience in operational leadership and team development across the wellness and fitness industries. As the Location Director at LaserAway, I successfully drive sales through strategic coaching and exemplary client relationship management, consistently exceeding performance targets. Previously, as Area Training Manager at Blink Fitness, I led a team of over 30 employees, enhancing operational efficiency and boosting membership sales by over 30% year-over-year. Proven track record in fostering high-performing teams, implementing innovative training programs, and collaborating with medical and fitness professionals to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Location Director
LaserAway
Long Island, NY
01.2021 - Current
- Ensuring seamless execution of key business functions, including maintaining stellar client and vendor relationships, meticulous inventory management, and proficient oversight of location operations
- Achieved individual store sales targets through strategic employee coaching and development, ensuring optimal day-to-day operations and business efficiency
- Showcase dedicated focus by conducting 50-100 outbound calls daily, effectively upselling clinic services to our valued patient base
- Continuously surpass monthly Key Performance Indicators (KPIs) through adept communication and persuasive techniques
- Exhibited efficiency in overcoming objections, devising tailored sales plans to close deals, and consistently surpassing quotas, showcasing a strong sales expertise and determination
- Engaged in dynamic collaboration with medical professionals to orchestrate and refine treatment protocols, harmonizing efforts to achieve daily objectives seamlessly
- Demonstrated proactive initiative by meticulously assessing past quotations and orchestrating comprehensive evaluations for potential treatment advancements
Complex & Training Manager
Blink Fitness Gyms
New York, NY
01.2015 - 01.2021
- Ensure a smooth and efficient operational procedures within all departments enabling the gym to provide the highest level of customer service
- Championing the development and leadership of a high-performing team of over 30 employees, utilizing a comprehensive approach encompassing recruitment, training, motivation, coaching, and ongoing evaluation
- Regularly providing targeted performance feedback to foster continuous improvement and drive excellence
- Driving and growing memberships/club sales revenue by over 30% YOY, with increased ancillary business revenue to ensure the club meets or exceeds expectations
- Initiate ideas and concepts during corporate conference calls to improve fitness equipment, floor layout, sales and supplies
- Leveraging Blink's recruiting portal to hire and retain high performing associates, in addition to creating and maintaining training collateral for Club Managers and their team across three other gym locations
- Regional Training Manager for Assistant Club Managers coaching them on operations, team development, inventory roadmapping, maintenance facilities, member services inquiries, scheduling, assignments, problem-solving, and payroll
Education
Bachelor of Arts - Psychology
University of Miami
Miami01.2011
Skills
- Operations Management
- Attention to Detail
- Talent Acquisition
- Crisis Management
- Staff Development
- Product Launches
- Cost Reduction
- Corporate Communications
- Employee Engagement
- Verbal and written communication
- Adaptability and Flexibility
- Self Motivation
Awards
- Gym Of The Year, Blink Fitness, 01/01/19
- Top Google Reviews, LaserAway, 01/01/22
Hobbies and Interests
- Real Estate
- Tennis
- Reading
- Dance Choreographer
- Pet Care (Dog Owner)
Languages
Spanish
Native or Bilingual
Timeline
Location Director
LaserAway
01.2021 - Current
Complex & Training Manager
Blink Fitness Gyms
01.2015 - 01.2021
Bachelor of Arts - Psychology
University of Miami