Lolette Alejandra Arenas
Hicksville,NY
Summary
Dynamic and results-oriented professional with over eight years of experience in operational leadership and team development across the wellness and fitness industries. As the Location Director at LaserAway, I successfully drive sales through strategic coaching and exemplary client relationship management, consistently exceeding performance targets. Previously, as Area Training Manager at Blink Fitness, I led a team of over 30 employees, enhancing operational efficiency and boosting membership sales by over 30% year-over-year. Proven track record in fostering high-performing teams, implementing innovative training programs, and collaborating with medical and fitness professionals to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Location Director
LaserAway
01.2021 - Current
- Ensuring seamless execution of key business functions, including maintaining stellar client and vendor relationships, meticulous inventory management, and proficient oversight of location operations
- Achieved individual store sales targets through strategic employee coaching and development, ensuring optimal day-to-day operations and business efficiency
- Showcase dedicated focus by conducting 50-100 outbound calls daily, effectively upselling clinic services to our valued patient base
- Continuously surpass monthly Key Performance Indicators (KPIs) through adept communication and persuasive techniques
- Exhibited efficiency in overcoming objections, devising tailored sales plans to close deals, and consistently surpassing quotas, showcasing a strong sales expertise and determination
- Engaged in dynamic collaboration with medical professionals to orchestrate and refine treatment protocols, harmonizing efforts to achieve daily objectives seamlessly
- Demonstrated proactive initiative by meticulously assessing past quotations and orchestrating comprehensive evaluations for potential treatment advancements
Complex & Training Manager
Blink Fitness Gyms
01.2015 - 01.2021
- Ensure a smooth and efficient operational procedures within all departments enabling the gym to provide the highest level of customer service
- Championing the development and leadership of a high-performing team of over 30 employees, utilizing a comprehensive approach encompassing recruitment, training, motivation, coaching, and ongoing evaluation
- Regularly providing targeted performance feedback to foster continuous improvement and drive excellence
- Driving and growing memberships/club sales revenue by over 30% YOY, with increased ancillary business revenue to ensure the club meets or exceeds expectations
- Initiate ideas and concepts during corporate conference calls to improve fitness equipment, floor layout, sales and supplies
- Leveraging Blink's recruiting portal to hire and retain high performing associates, in addition to creating and maintaining training collateral for Club Managers and their team across three other gym locations
- Regional Training Manager for Assistant Club Managers coaching them on operations, team development, inventory roadmapping, maintenance facilities, member services inquiries, scheduling, assignments, problem-solving, and payroll
Education
Bachelor of Arts - Psychology
University of Miami
Miami01.2011
Skills
- Operations Management
- Attention to Detail
- Talent Acquisition
- Crisis Management
- Staff Development
- Product Launches
- Cost Reduction
- Corporate Communications
- Employee Engagement
- Verbal and written communication
- Adaptability and Flexibility
- Self Motivation
Awards
- Gym Of The Year, Blink Fitness, 01/01/19
- Top Google Reviews, LaserAway, 01/01/22
Hobbies and Interests
- Real Estate
- Tennis
- Reading
- Dance Choreographer
- Pet Care (Dog Owner)
Languages
Spanish
Native or Bilingual
Timeline
Location Director
LaserAway
01.2021 - Current
Complex & Training Manager
Blink Fitness Gyms
01.2015 - 01.2021
Bachelor of Arts - Psychology
University of Miami
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