Lolita Jennings
AT&T
736 Kuchar St,Perris
10
years of professional experience
Dynamic customer service professional with a proven track record at AT&T, excelling in upselling and enhancing customer satisfaction. Skilled in active listening and time management, I effectively resolved complex issues, boosting sales revenue and improving service delivery. Committed to achieving results and fostering positive customer experiences.
Work History
Customer Service Sales Representative
7 Years 8 Months- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Identified upselling opportunities to enhance customer satisfaction and drive sales.
- Collaborated with team members to improve product knowledge and service delivery.
- Trained new staff on best practices in customer engagement and sales techniques.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Customer Service Representative
2 Years 10 Months- Resolved customer inquiries through phone and email communication, ensuring timely responses.
- Assisted customers with account management and vehicle auction processes, enhancing user experience.
- Handled escalated customer concerns professionally, maintaining high satisfaction levels.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma
Skills
Customer service
Time manage
Active listening
Goal oriented
Call center experience
Timeline
Customer Service Sales Representative
AT&T
12.2018 - CurrentRead More
Customer Service Representative
Copart
02.2016 - 12.2018Read More
Hawthorne High
High School Diploma
Read More