Lolita Malanciuc
server
Sacramento,CA
Summary
I am very experienced in food service and my expertise are customer service, working in fast paced environments, and being organized.
Overview
8
8
years of professional experience
Work History
Server
IHOP
01.2023 - Current
- Optimized table turnover rates by quickly clearing dishes after guests had finished their meals, allowing for prompt seating of new arrivals.
- Maintained a clean and organized work environment, adhering to health and safety standards.
- Managed inventory levels during overnight shifts, restocking supplies as necessary to maintain adequate stock levels for peak hours.
- Effectively resolved customer complaints or issues by listening attentively and implementing solutions that met their needs.
- Answered customers' questions, recommended items, and recorded order information.
Kitchen Staff
Plates Café and Catering
11.2022 - Current
- Prepared food as part of team, working all stations in back of the house
- Reviews recipes, weighs ingredients, baking, decorating and packaging desserts for holiday and monthly dessert subscriptions
- Clean and maintain kitchen
- Assists with food preparation and serving for catered event on/off-site
Server
Sunrise Waffle House
02.2022 - 09.2022
- Provided excellent customer service and handled 10+ tables at a time
- Multi-line phone system cashier
- Trained new employees
Server
Holiday Inn
04.2018 - 08.2021
- Prepared all setup in restaurant opened restaurant handled room service and phone call to go orders
- Resolved customer issues with professionalism
- Gained high-rating customer satisfaction
- Identified and escalated priority issues that need immediate attention
- Served 20+ tables at a time
Busser
Rudy’s Hideaway
10.2017 - 04.2018
- Helping servers setup and clear tables
- Get customers’ drinks and get refills
- Food runner
Education
High school diploma -
Kinney High School
Skills
- Food service
- Serving
- Customer service
- Fast paced environments
- Organization
Timeline
Server
IHOP
01.2023 - Current
Kitchen Staff
Plates Café and Catering
11.2022 - Current
Server
Sunrise Waffle House
02.2022 - 09.2022
Server
Holiday Inn
04.2018 - 08.2021
Busser
Rudy’s Hideaway
10.2017 - 04.2018
High school diploma -
Kinney High School