Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lolita Scott

Lolita Scott

Orlando

Summary

Accomplished Flight Attendant offering over 10 years of experience in the domestic and international commercial airline industry. Highly skilled in responding to emergency situations under pressure with strong focus on teamwork and adaptability with the ability to ensure smooth operations and exceptional passenger experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Flight Attendant

Spirit Airlines Inc.
10.2017 - Current
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Front Desk Representative

Marriott Spring Hill Suites at the Rim
05.2016 - 03.2020
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
  • Collected room deposits, fees, and payments.
  • Trained new staff members in customer service techniques and hotel operations.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Kept accounts in balance and ran daily reports to verify totals.

Elite Rewards Representative

Marriott International, Inc.
05.2013 - 04.2016
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained up-to-date knowledge of product and service changes.

Flight Attendant

United Airlines
01.2012 - 11.2012
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Improved team morale and efficiency with proactive communication and coordination during in-flight service.
  • Used excellent customer service skills in addressing passengers' needs.

Real Estate Broker

Lmills Real Estate
04.2005 - 01.2012
  • Expanded client base through effective networking at industry events, seminars, and open houses.
  • Provided expert guidance to first-time homebuyers navigating the complexities of purchasing their first property.
  • Conducted comprehensive market analysis to accurately price properties for optimal results in competitive markets.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently

Education

Associate - Business Administration

Phoenix University
Warrenville, IL
08-2010

High School Diploma -

Glen Bard East High School
Lombard, IL
06-1992

Skills

  • Problem-solving
  • Leadership
  • Organizational skills
  • Public speaking
  • Detail-oriented
  • Team collaboration

Certification

Thomas E. Harris - Fair Housing

Association of Realtors - Leasing 101

Phoenix University - Business Administration

Licensed Real Estate Broker - L. Mills Real Estate

Licensed Real Estate Agent - Century 21 Pro-Team


Timeline

Flight Attendant

Spirit Airlines Inc.
10.2017 - Current

Front Desk Representative

Marriott Spring Hill Suites at the Rim
05.2016 - 03.2020

Elite Rewards Representative

Marriott International, Inc.
05.2013 - 04.2016

Flight Attendant

United Airlines
01.2012 - 11.2012

Real Estate Broker

Lmills Real Estate
04.2005 - 01.2012

Associate - Business Administration

Phoenix University

High School Diploma -

Glen Bard East High School

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Lolita Scott