TAHSINA TABASSUM
Chicago
Summary
Dedicated and results-driven aviation professional with strong experience in passenger service, customer care, and team coordination within fast-paced airport environments. Proven ability to support daily operations, ensure passenger satisfaction, and enforce safety and security procedures while resolving passenger concerns with professionalism and empathy. Highly reliable with strong communication skills, a positive attitude, and the ability to work collaboratively to deliver a smooth and welcoming passenger experience.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Flight Attendant
GoJet Airlines
Chicago, IL
03.2026 - Current
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Ensured compliance with safety protocols and emergency procedures during flights.
- Maintained cabin cleanliness and organized inventory of supplies for operational efficiency.
- Assisted passengers with special needs, providing tailored support throughout the journey.
- Adapted quickly to changing flight schedules and passenger demands, ensuring smooth operations.
- Collaborated with crew members to execute pre-flight checks and safety demonstrations effectively.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Office Agent / Operations Support
Swissport
Chicago, IL
08.2021 - 01.2026
- Monitor operational activities and remain alert to priority tasks, adjusting focus based on workload and time sensitivity.
- Provide administrative and operational support when required, including assisting with documentation and flight-related tasks.
- Communicate clearly and professionally with team members, supervisors, and leadership to ensure accuracy and efficiency.
- Demonstrate strong ability to multitask in a fast-paced, high-pressure environment while maintaining attention to detail.
- Maintain professionalism during high-volume and high-stress situations while ensuring safety and compliance standards are met.
- Exhibit strong leadership qualities by guiding coworkers, supporting teamwork, and helping maintain smooth daily operations.
- Adapt quickly to changing priorities and assist wherever support is needed to ensure operational success.
- As a Dock Coordinator, I'm responsible for outbound operations. I manage the dispatch of multiple trucks up to 14 destinations within a short time window. I control the flow of shipments, prioritize loads, and make sure every truck leaves on time. Time management is extremely important in my role, and I take full responsibility for keeping everything on schedule.
Medical Assistant (internship)
Contemporary care for women
Park Ridge, Illinois
07.2021 - 09.2025
- Assisted physicians and nurse practitioners during gynecological exams, annual well-woman visits, and follow-up appointments.
- Performed patient intake and documented vital signs, medical history, medications, and chief complaints.
- Prepared exam rooms and ensured proper sterilization of instruments and clinical areas.
- Collected, labeled, and processed specimens for laboratory testing.
- Provided patient education regarding procedures, medications, and follow-up care while maintaining privacy and comfort.
- Updated and maintained accurate patient records using EMR/EHR systems.
- Assisted with basic clinical procedures and supported providers throughout examinations.
- Scheduled appointments, managed phone calls, and supported front-desk operations as needed.
- Ensured compliance with HIPAA, infection control, and clinic safety standards.
Store Protection Specialist
Ross Dress For Less
01.2021 - 09.2021
- Keep the store safe and secure by utilizing tools to minimize loss to the company by performing duties.
- Reviewing CCTV and inspection reports, identifying theft and fraud incidents.
- Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
- Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership.
- Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.
Sales Associate
New York And Company
Lincolnwood Town Center
02.2020 - 09.2020
- Greeting customers
- Help customers with their need
- Helping team members
- Handling cash
Supervisor
Erwin Pearl
O'Hare International Airport
09.2019 - 01.2020
- Supported management by ensuring operational expectations were executed on the floor.
- Managed and walked the sales floor, proactively and reactively assisting customers with questions, concerns, and item purchases.
- Used consultative sales approach to successfully build relationships with high end buyers.
- Held staff accountable for attendance, task completion, and workplace standards.
- Provided real-time coaching and feedback to improve performance and teamwork.
- Trained and onboarded new team members, helping them quickly adapt to operational demands.
Sales Associate
Mariano's Fresh Market
03.2019 - 09.2019
- Provide excellent customer service and develop good working relationships with both internal and external customers.
- Ensure sales and work area are clean and free from safety hazards.
- Providing assistance by responding to customer questions in an effective and efficient manner.
- Worked in bakery department helping decorate cakes.
- Guided customers on purchases based on interests, promotions, and other sales.
Education
Medical Assistant Program - Medical Assistant (MA)
Northwest Suburban College
Chicago, IL09.2025
No Degree - Businesses School
Northeastern Illinois University
Chicago, IL08.2023
High School Diploma - undefined
Viqarunnissa Noon School
Bangladesh07.2017
Skills
Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Organizational skills
Goal-oriented mindset
Critical thinking
Conflict resolution
Polite communication skills
Certification
Certified Medical Assistant - January 2025
LANGUAGES
Spanish - Limited Working
English - Full Professional
Hindi - Full Professional
Bengali - Native or Bilingual
Urdu - Full Professional
Timeline
Flight Attendant
GoJet Airlines
03.2026 - Current
Office Agent / Operations Support
Swissport
08.2021 - 01.2026
Medical Assistant (internship)
Contemporary care for women
07.2021 - 09.2025
Store Protection Specialist
Ross Dress For Less
01.2021 - 09.2021
Sales Associate
New York And Company
02.2020 - 09.2020
Supervisor
Erwin Pearl
09.2019 - 01.2020
Sales Associate
Mariano's Fresh Market
03.2019 - 09.2019
High School Diploma - undefined
Viqarunnissa Noon School
No Degree - Businesses School
Northeastern Illinois University
Medical Assistant Program - Medical Assistant (MA)
Northwest Suburban College