LOLITTA WILCOX
Swagelok
Garfield Heights,OH
2027
years of professional experience
Hard-working professional with demonstrated customer service expertise, strong communication skills, and accurate data entry capability.
Work History
Administrative Support Coordinator
21 Years 10 Months- Train Operators and maintain productivity for Mid- Volume straightsSchedule associates at appropriate work stations.Submit RX request-follow up.Participate in CA's.Perform first article approvals as needed.Perform all Shipping transactions.SAP Super User.Maintain Inventory.Order of all hardware for assembly department.Perform daily audits to ensure standard work is being performed.Help to create standard work for Assembly department.Order Supplies from Custom ProductsPerform change overs in assembly.Help with creation of Electric Tally Sheets.Roads label verification Superuser.Set up Jobs for assembly operatorsPerform daily audit of cell work load.Admin Support role since August 2019.SAP label Migration Super User.Assembly OJT
- Processed purchase orders, invoices, and documentation with strong accuracy and confidentiality.
- Improved office procedures to streamline communication, filing, and task tracking.
- Trained new staff on administrative systems, policies, and service expectations.
- Resolved internal requests promptly, maintaining consistent support for daily business needs.
- Partnered with departments to ensure timely completion of administrative and operational priorities.
- Efficiently prioritized competing tasks while meeting deadlines under high-pressure situations.
- Served as liaison between department heads and employees, facilitating clear communication channels across the organization.
- Collaborated with IT department to troubleshoot technical issues and implement software upgrades in a timely manner.
- Improved communication between departments with regular meetings and concise reports.
- Provided top-notch customer service skills when interacting with both internal staff members and external clients or partners.
- Enhanced team productivity by providing comprehensive administrative support to colleagues on various projects.
Environmental Services Housekeeper
6 Months- Helped sanitize patient rooms, bathrooms, and high-touch surfaces with hospital-grade disinfectants.
- Kept floors clean through sweeping, mopping, and vacuuming in patient care areas.
- Removed biohazard waste and soiled linen while following infection control procedures.
- Restocked essential supplies in restrooms, patient rooms, and service carts.
- Checked assigned areas for cleanliness and reported maintenance issues and safety concerns.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Independent Contractor Delivery Driver
- Processed corporate banking delivery documents with accuracy and attention to client requirements.
- Coordinated daily package routing to support timely internal and external deliveries.
- Verified shipment contents against service instructions before handoff and distribution.
- Maintained secure handling of sensitive banking materials throughout pickup and delivery workflow.
- Communicated with operations teams to resolve address, routing, and documentation issues.
- Followed bank compliance procedures to support reliable, confidential service.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Package Handler / Courier
- Sorted packages by destination, size, and weight to support accurate outbound shipment flow.
- Loaded and unloaded trailers while following safety procedures and proper lifting techniques.
- Scanned shipping labels to verify tracking information and reduce package handling errors.
- Moved parcels using conveyors, dollies, and pallet jacks to maintain efficient workflow.
- Inspected packages for damage and reported exceptions for corrective action.
- Followed routing instructions to place packages in correct bins and delivery areas.
- Adapted quickly to changing volume demands while maintaining consistent pace and accuracy.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Education
Associate of Business Computer Information Systems
- Completed coursework towards Associate of Business Computer Information Systems
- GPA: 3.0
High School Diploma
Skills
Applied strong organizational methods to keep work areas and records in order.
Trained new employees on daily job duties and procedures.
Supported SAP users with system questions and process guidance.
Resolved customer requests with professional service and attention.
Shared information clearly with coworkers
clients
and supervisors.
Created documents and spreadsheets in Word and Excel for routine work.
Personal Information
Title: ADMINISTRATIVE SUPPORT
Timeline
Environmental Services Housekeeper
University Hospitals of Cleveland
10.2023 - 04.2024Read More
Administrative Support Coordinator
Swagelok
12.2004 - CurrentRead More
LINCOLN WEST
High School Diploma
Read More
CUYAHOGA COMMUNITY COLLEGE
Associate of Business Computer Information Systems
Read More
Independent Contractor Delivery Driver
Corporate Bank Delivery
2000 - 2004Read More
Package Handler / Courier
Fed Ex Express
1996 - 1999Read More