Lollie Guzman
Spring,TX
Summary
Seven years experience of customer service and general reception skills; Strong computer skills with excellent skills in Word, Power Point, and Microsoft Outlook. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
FPM - Holden Heights Apartment
Houston, TX
12.2022 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with residents/prospects to gain insights into their needs.
- Monitored accounts to ensure timely payment of invoices and resolve any discrepancies or issues that arise.
- Managed incoming calls from customers regarding inquiries, complaints, and feedback.
- Used CRM database to track referral and appointment data.
- Ensured compliance with company policies related to billing processes and procedures.
- Prepared weekly sales reports summarizing activity levels within assigned accounts.
Leasing Consultant
Francis Property Mangement
Katy, TX
03.2019 - 12.2022
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Education
High School Diploma -
Jersey Village High School
Houston, TX05-2017
Skills
- Sales Monitoring
- Operations Management
- Task Delegation
- Customer Relations
- Sales Strategies
- Financial Management
- Payment Acceptance
- Past Due Procedures
- End Of The Month - Zero Delinquency
- Bilingual
- Top Leaser
Timeline
Assistant Manager
FPM - Holden Heights Apartment
12.2022 - Current
Leasing Consultant
Francis Property Mangement
03.2019 - 12.2022
High School Diploma -
Jersey Village High School