Lolly Echavaria

• Supervised daily operations of busy restaurant environment.
• Trained new staff on food preparation and safety procedures.
• Managed inventory levels and ordered supplies as needed.

Took and delivered food orders to customers promptly.

Prepared and served beverages to customers at the bar.

• Resolved customer inquiries through phone and in-person interactions.
• Assisted passengers with check-in procedures and flight information.
• Coordinated baggage handling and ensured timely delivery to passengers.

• Facilitated guest check-in and check-out processes to enhance service experience.
• Managed billing and auditing processes to ensure accuracy.
• Assisted guests with room arrangements, facilitating comfort and satisfaction during their stay.
• Operated effectively in fast-paced environments, maintaining service quality and guest satisfaction.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

• Check in/out guest into hotel
• Audit
• Created weekly work schedule
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

• Check in passengers for their flight
• Assisted passengers in boarding and deplaning aircraft
• Managed baggage handling processes
• Welcomed passengers upon arrival, ensuring a positive first impression.
• Coordinated check-in and check-out procedures, streamlining passenger flow.
• Resolved customer complaints, enhancing passenger satisfaction and loyalty.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

• Implemented quality monitoring procedures for inbound sales calls, ensuring consistent adherence to company standards while identifying areas for improvement.
• Mentored new hires, providing training to enhance their performance and integration into the team.
• Processed customer billing inquiries and resolved discrepancies efficiently.
• Mentor new hires / Training
• Adapted to diverse call types, including inbound sales, technical support, and customer service, maintaining high service quality.
• Schedule installation for cable/internet/home phone