Ashley Fleming
Southaven
Summary
Results-oriented Shift Lead with 8 years of experience in supervising teams and optimizing operations. Skilled in staff training, work delegation, and monitoring performance to ensure high-quality service and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Shift Lead
Pizza Hut
Southaven, MS
10.2018 - Current
- Supervised team of 10 during peak hours, ensuring efficient operations and high-quality service.
- Trained new staff on food safety standards and operational procedures to maintain consistency.
- Monitored customer satisfaction metrics, addressing concerns promptly to enhance overall experience.
- Implemented inventory management practices to reduce waste and streamline supply chain processes.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Delivery Driver
Bite Squad Restaurant Delivery Service
Southaven, MS
01.2017 - 09.2018
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated designated routes using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance.
Restaurant Hostess
Memphis BBQ
Horn Lake, MS
04.2014 - 04.2016
- Greeted and welcomed guests, ensuring a positive first impression of the dining experience.
- Managed reservations and waitlists, optimizing seating arrangements for efficiency.
- Provided accurate information about menu offerings and daily specials to enhance customer satisfaction.
- Collaborated with kitchen and service staff to coordinate timely table turnover during peak hours.
Education
High School Diploma -
Southaven High School
Southaven, MSSkills
- Operations monitoring
- Staff supervision
- Guest relations
- Employee engagement
- Inventory management
- Task management
- Customer service focus
- Guest service
Timeline
Shift Lead
Pizza Hut
10.2018 - Current
Delivery Driver
Bite Squad Restaurant Delivery Service
01.2017 - 09.2018
Restaurant Hostess
Memphis BBQ
04.2014 - 04.2016
High School Diploma -
Southaven High School