Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Nikolina

Fort Worth,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Shift Lead

Walgreens
03.2025 - 04.2025
  • Open and close the store, including managing systems, cash handling, and ensuring the store is ready for business
  • Handle product returns, order voids, customer refunds, and cash drops
  • Maintain a clean, neat, and orderly store environment
  • Assist with bookkeeping activities like cash reports and counts
  • Ensure compliance with company policies and procedures
  • Assist customers at the register and handle customer issues
  • Assist with product placement and stock rotation
  • Help restock shelves and maintain a well-stocked store
  • Ensure compliance with state and local laws regarding regulated products (e.g., alcohol, tobacco)
  • Assist with scheduling and/or fixing scheduling mistakes
  • Provide support to team members and address any issues that arise
  • Maintain respectful relationships with coworkers
  • Assist at the Pharmacy out window, where allowed, and ensure compliance with state and local laws regarding regulated products
  • Responsible for bag checks of team members before leaving the store
  • Have working knowledge of store systems and equipment

Customer Service Associate

Walgreens
08.2023 - 08.2024
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
  • Engages customers and patients by greeting them and offering assistance with products and services
  • Resolves customer issues and answers questions to ensure a positive customer experience
  • Recommends items for sale to customers and recommends trade-up and/or companion items
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed, Money transfers via Western unions and paper money deposits
  • Implements Company asset protection procedures to identify and minimize profit loss
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
  • Completes resets and revisions as directed
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sale of promotional photo products

Sales Leader

Francesca's
05.2021 - 09.2021
  • Assists the team by driving business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, execution of francesca's training programs, and continuous coaching on and off the sales floor, Ability to act as a liaison between the Boutique Team Leader, Assistant Boutique Team Leader and the Boutique Team by using effective communication skills
  • Assists in leading, developing and coaching team members to their fullest potential and prepare them for the next level of responsibility by utilizing company tools
  • Perform, supports and supervises boutique opening and closing procedures including bank deposits and securing the boutique
  • Protects the physical assets of the boutique by assisting with weekly audits, routine cycle counts and an annual physical inventory

Monitoring Specialist

Vivint
12.2019 - 02.2021
  • Respond to alarm signals, verify false alarms and connect our customers to emergency responders
  • Receive and process inbound calls from agencies requesting information regarding emergency dispatches.While Providing world class customer service to our customers in their time of need

Sales Leader

Charming Charlie
10.2016 - 11.2018
  • Worked as a Style Specialist delivering branded customer service, demonstrating knowledge and awareness of all promotions, achieving sales goals through selling behaviors and ability to engage in conversations and ask questions to uncover customer needs
  • Worked as a temporary sales lead handling sales floor to achieve sales and KPI goals through selling behaviors, handle minor customer issues and escalates when needed, ensure adherence to all retail policies and procedures by staff
  • As well as the responsibility of opening and closing the store

Education

High School -

East Ridge High School
05.2015

Virtual Academy -

Minnesota Virtual Academy
01.2016

College - Web Design

Century College
White Bear Lake, MN
12.2019

Skills

  • Cash-handling accuracy
  • Merchandising and stock
  • Ability to communicate visually through designs
  • Ability to communicate visually through page layouts
  • Communicate and present design concepts
  • Experience designing web pages
  • Ability to communicate ideas to project team
  • Ability to adapt to system/process changes quickly
  • Ability to retain new information
  • Site Troubleshooting
  • WordPress
  • HTML5
  • Conflict resolution
  • Staff supervision
  • Guest service
  • Employee training
  • Work delegation
  • Sales proficiency
  • Performance improvement
  • Operations monitoring
  • Loss prevention
  • Staff development
  • Regulatory compliance
  • Operations management
  • Coaching and mentoring
  • Quality control
  • Inventory management
  • Staff onboarding
  • Daily reporting
  • Employee evaluation
  • Productivity monitoring
  • Scheduling expertise
  • POS system operation
  • Sales and upselling
  • Client service
  • Data entry
  • Inbound phone calls
  • Call center operations
  • Complaint resolution
  • Product knowledge
  • Account updating
  • Logging call information
  • Script adherence
  • Call logging
  • Multi-line phone systems
  • MS office

Timeline

Shift Lead

Walgreens
03.2025 - 04.2025

Customer Service Associate

Walgreens
08.2023 - 08.2024

Sales Leader

Francesca's
05.2021 - 09.2021

Monitoring Specialist

Vivint
12.2019 - 02.2021

Sales Leader

Charming Charlie
10.2016 - 11.2018

Virtual Academy -

Minnesota Virtual Academy

High School -

East Ridge High School

College - Web Design

Century College

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