Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
36
36
years of professional experience
Work History
San Francisco 911 Dispatcher
City and County of San Francisco
02.2001 - 07.2025
Coordinated with police, fire, and medical responders to dispatch units effectively.
Received emergency calls and assessed critical situations for appropriate response.
Operated multi-line phone systems and radio communications for seamless interaction.
San Francisco News Paper Customer Service Lead
San Francisco Newspaper agency
10.1989 - 01.2021
Led customer service team to ensure timely issue resolution.
Trained new staff on company policies and customer interaction techniques.
Managed communication between departments to streamline service processes.