Londale Brown
Fort Lauderdale
Summary
- Administrative
- Billing
- Business
- Call Center
- Cleaning
- Collections
- CPR
- Housekeeping
- Insurance
- Maintenance
- Management
- Operations
- Organizational
- Painting
- Retention
- Software
- Tax
- Tax Preparation
- Training
- Excellent communication
- Cashier
- Order entry and processing
- Cook
- Bookkeeper
- Care Giver
- Notary
Overview
37
37
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Work History
Drivers License Examiner
State of Florida
Sunrise
07.2025 - 01.2026
- Providing Services - Communicating with people within and outside the organization to provide services, representing the organization to customers, the public, government, and other external sources.
- Identifies customer needs (e.g., reinstatement) and offers services/advice to resolve the situation.
- Answers customer inquiries (e.g., explaining Real ID requirements) regarding driver's license procedures and requirements.
- Explains test procedures and results to customers applying for licenses and/or endorsement requirements.
- Informs customers of reasons for denying license/identification issuance.
- Advises customers of remedial steps necessary to meet requirements for license issuance.
- Asks customers mandatory, standardized questions set forth by the State of Florida policy during the application and issuance process (e.g., voter registration, military service).
- Reviews customer driving records in Florida and other states to determine eligibility and follows up with customers if issues are identified.
- Observes customer behavior for signs of physical or mental impairment that would affect driving ability and inquires with customers to follow up.
- Reviews changes and completes training sessions related to laws, regulations and policies
- Verifies customer eligibility for a license by reviewing documents required for Real ID.
- Determines if customer driving skills meet the minimum established standards.
- Determines if customer impairment (e.g., vision) exceeds the established standards for safe operation of a motor vehicle.
- Inspects customer-submitted documents to confirm validity or identify fraud (e.g., stolen, counterfeited, altered documents).
- Verifies customer eligibility for a driver's license or ID by reviewing immigration and naturalization documents (e.g., verification of citizenship documents).
- Reviews and verifies a variety of documents related to immigration and naturalization.
- Records information submitted by customers (e.g., license application, driving restriction documents, third party waivers) into the computer database to document actions.
- Documents exam results and enters information into the computer to apply to customer records.
- Updates records (e.g., application, driver record, licenses) when restrictions expire or are rescinded to maintain files.
- Administers driving tests by accompanying the customer and observing their driving skill through the test course (e.g., takes control of vehicle in emergency situations).
- Fee Collecting/Money Handling
- Calculates fees and collects payment from customers for g
- Balances the cash drawer (e.g., counts money, reconciles receipts) to account for the office's cash.
- Provides information related to money handling to be compiled.
Order Entry Processor/Front End Lead Cashier
Home Depot, USA
Sunrise
05.2021 - 07.2022
- Home Depot cashier's job description includes processing customer transactions, handling cash and other payments accurately, and providing excellent customer service. Responsibilities also involve monitoring and maintaining the self-checkout area, ensuring product knowledge, following store policies to minimize 'shrink,' and assisting with some heavy lifting and order fulfillment tasks. Key skills are cash handling, attention to detail, basic math, and strong communication and time management abilities.
- Primary responsibilities: Process transactions: Accurately scan all items, process various payment types (cash, card, checks), and handle returns and exchanges.
- Customer service: Greet customers, answer questions, resolve basic issues, and create a positive and fast checkout experience.
- Cash management: Maintain an accurate cash drawer, count money at the beginning and end of shifts, and follow procedures to verify all transactions.
- Maintain checkout area: Keep the front-end and self-checkout areas clean, organized, and stocked.
- Product knowledge: Proactively learn about products to provide customers with information and identify selling opportunities.
- Additional duties: Monitor self-checkout: Actively monitor and assist customers using the self-checkout stations.
- Assist with orders: Help with picking, organizing, and verifying customer orders for delivery or pick-up.
- Handle merchandise: Be prepared to lift some items during the checkout process and assist with moving merchandise.
- Support other departments: Be willing to help other departments as needed.
- Follow procedures: Adhere to all store policies and procedures to minimize shrink and ensure safe.
Property Damage Claims Representative
Pearl Holding Group
Coral Springs
11.2016 - 01.2021
- Intake and verification: Review newly submitted claims for property damage, ensuring all required information and documentation (such as accident reports, estimates, and photos) are complete and accurate.
- Data entry and file management: Enter and update claim information in the company's claims management system. Maintain organized and detailed records of all claim activities, communications, and documents.
- Communication: Act as a point of contact for policyholders, claimants, and repair shops, providing updates and gathering any additional information needed to process the claim.
- Administrative support: Assist claims adjusters by preparing files for review, confirming appointments, and ensuring all financial and damage documentation is in order.
- Compliance: Ensure all processing activities adhere to company policies and relevant state and federal regulations for claims handling.
Senior Customer Advocate
Farmers Insurance Group
Hollywood
07.2002 - 11.2016
- Educate and consult external and internal customers.
- Accept payments from client using company credit card and check processing software responsible for resolving billing errors and complex issues communicate with brokers on a daily basis.
- Assist in opening new policy.
- Performed Underwriting on new business policies.
- Successfully handled high call volume.
- Knowledgeable of insurance guidelines and laws in over 20 states.
- Endorse policy to add and remove coverage.
- Provided quotes for potential policy changes.
Customer Operations Assistant Manager
Cingular Wireless (BellSouth Mobility)
01.1999 - 01.2001
- Managed a team of 15 representatives.
- Provided first line of service to customers.
- Responsible for resolving moderately complex issues, concerns, and questions.
- Participated in Retention of business and responsible for the company's revenue and collections process.
- Researched accounts, resolve billing issues and complaints, perform account collections activities.
- Assisted in training of new hires on daily working activities.
Moms Country Cooking
Murdis Wells
Pompano Beach
04.1991 - 07.1996
- Assisted chefs in food preparation and ingredient organization.
- Maintained cleanliness and sanitation of kitchen work areas.
- Followed recipes accurately to prepare various dishes consistently.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Monitored temperatures of prepared food and cold-storage areas.
- Distributed food to waiters and waitresses to serve customers.
Housekeeping and Property Attendant
SeaLord Resort
01.1989 - 01.1992
- Responsible for cleaning areas in and around property.
- Responsible for cleaning guest suites by changing and washing bed linen.
- Cleaned restrooms, applied touch up painting as needed, cleaned/sanitized trash, removed debris on the property, and cleaned guest check in area and offices.
- Arranged furniture in guest rooms and around patio area.
Education
High School Diploma -
ELY HIGH SCHOOL
Pompano BeachSkills
- Administrative
- Billing
- Business
- Call Center
- Cleaning
- Collections
- CPR
- Housekeeping
- Insurance
- Maintenance
- Management
- Operations
- Organizational
- Painting
- Retention
- Software
- Tax
- Tax Preparation
- Training
- Excellent communication
- Cashier
- Order entry and processing
- Cook
- Bookkeeper
- Care Giver
- Notary
Certification
- CPR, 1993
- Insurance Management, 2001
- Certified Tax Preparation, 2016
- Certified in Administering Driving Test, 2025
- Certified to issue Commercial Drivers License, 2025
- Notary, 2016
- Bookkeeper, 2001
Additional Information
I am a hard worker and team player., I'm dependable and very dedicated and I aim to provide great service., I'm a firm believer of first time/one call resolutions., I'm organized and detail-oriented., I am a fast learner and require little to no supervision., I'm a critical thinker and problem solver., I take pride in the work and services that I provide., I love helping people.
Timeline
Drivers License Examiner
State of Florida
07.2025 - 01.2026
Order Entry Processor/Front End Lead Cashier
Home Depot, USA
05.2021 - 07.2022
Property Damage Claims Representative
Pearl Holding Group
11.2016 - 01.2021
Senior Customer Advocate
Farmers Insurance Group
07.2002 - 11.2016
Customer Operations Assistant Manager
Cingular Wireless (BellSouth Mobility)
01.1999 - 01.2001
Moms Country Cooking
Murdis Wells
04.1991 - 07.1996
Housekeeping and Property Attendant
SeaLord Resort
01.1989 - 01.1992
High School Diploma -
ELY HIGH SCHOOL