Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Londi Ogden

Fairview,OK

Summary

Dynamic Restaurant General Manager with a proven track record at Pizza Hut, excelling in operations management and cost control. Skilled in team leadership and employee motivation, I transformed customer experiences and optimized labor costs, achieving significant improvements in productivity and staff engagement. Committed to fostering a positive work environment and driving business success.

A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.

Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Pizza Hut
04.2022 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Special Education Paraprofessional/cafteria

Darrouzett Independent School District
08.2018 - 04.2021
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Consistently met or exceeded daily sales targets through effective upselling techniques.
  • Supported other team members during peak hours by expediting orders or cleaning tasks as necessary.
  • Balanced the cash register at the end of each shift, ensuring accuracy in all financial transactions.
  • Followed COVID-19 protocols to minimize potential infection and avoid food contamination.
  • Supported record-keeping efforts by accurately inputting information into relevant databases or spreadsheets as required.
  • Participated in ongoing training sessions to stay current on evolving regulations and best practices within the industry.
  • Collaborated with other team members to efficiently complete tasks, resulting in timely meal service.

Custodian

Channing ISD
08.2016 - 05.2018
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Office Manager

S&S Magneto
01.2014 - 01.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.

Education

Ph.D. - Buisness Managment

Pizza Hut Academy
Plano, TX
10-2022

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Labor management
  • Pre-shift walk-through
  • Staff scheduling
  • Hiring decisions
  • Customer engagement
  • Problem-solving
  • Team leadership
  • Business analysis
  • Logistics management
  • Employee motivation

Accomplishments

    Have lead and maintained 3 years of YOY sales growth.

  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Collaborated with team of 12 in the development of Pizza Hut.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Licensed Teir 2 Paraprofesional -
  • USDA Training and Certification - 2018
  • Certified PHD Business Management, GrandMere Pizza Hut
  • Food safe certified 2021

Timeline

Restaurant General Manager

Pizza Hut
04.2022 - Current

Special Education Paraprofessional/cafteria

Darrouzett Independent School District
08.2018 - 04.2021

Custodian

Channing ISD
08.2016 - 05.2018

Office Manager

S&S Magneto
01.2014 - 01.2016

Ph.D. - Buisness Managment

Pizza Hut Academy

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