Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

London Battey

Las Vegas,NV

Summary

Authorized to work in the US for any employer Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Lutanics
Remote, CA
08.2019 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered 75 customer telephone calls per day; avoided on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Responded to customer requests for products, services and company information
  • Recorded account information to open new customer accounts

Retail Sales Associate

Forever 21
11.2018 - 07.2019
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Informed customers of current store promotions to encourage additional sales purchases
  • Increased sales and customer satisfaction through personalized servicing

Sales Associate

Aeropostale
02.2017 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Associate's Degree -

Nursing College of Southern Nevada
06.2024

High School Diploma -

Dublin High School
Dublin, CA
05.2019

Skills

  • Customer Data Confidentiality
  • Interpretation and Translation Services
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Needs Assessment
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Inquiry Requests
  • Correcting Discrepancies
  • Inbound and Outbound Calling
  • Telephone Management
  • Cash Register Operations
  • Merchandise Arrangements

Timeline

Customer Service Representative

Lutanics
08.2019 - 06.2022

Retail Sales Associate

Forever 21
11.2018 - 07.2019

Sales Associate

Aeropostale
02.2017 - 09.2018

Associate's Degree -

Nursing College of Southern Nevada

High School Diploma -

Dublin High School

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London Battey