Summary
Overview
Work History
Education
Skills
Timeline
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London Elliott

Blue Springs,MO

Summary

Goal-oriented professional with a background in leading customer service teams. Bring experience managing escalated customer issues, assisting new hires, and implementing process improvements to enhance productivity. Strengths include strong communication skills, conflict resolution expertise, and adaptability to fast-paced environments. In previous roles, have consistently improved team performance through innovative strategies and motivational leadership.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Team Lead

CVS HEALTH CORPORATION
Lee's Summit, Missouri
08.2023 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet member needs.
  • Provided accurate information about processes and benefits to members.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered member feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Verified patient insurance coverage and eligibility for prescription medications.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Entered prescriptions into internal system with accuracy to avoid filling delays.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Encouraged open communication between team members about best practices for handling difficult members.
  • Facilitated team building activities to promote collaboration among staff members.
  • Implemented coaching techniques to help employees reach their full potential.
  • Acted as liaison between management, peers, and members when needed.

Server

Darden Restaurant Group
Blue Springs, Missouri
05.2023 - 11.2023
  • Followed health safety guidelines when preparing and serving food products.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Career Break

Stay At Home Mom
, MO
10.2019 - 05.2023
  • Late 2019 I decided to take a career break while I was nearing my last couple of months of pregnancy, I had intended to return to work after my son was born, however the month after birth COVID had just began. I made the decision to invest my time into being a full time, stay at home parent.

Customer Service Representative

AT&T Mobility
Joplin, Missouri
11.2018 - 10.2019
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Promoted available products and services to customers during service, account management and order calls.
  • Processed incoming payments from customers according to company policies and procedures.
  • Identified discrepancies in invoices and resolved billing issues with customers.

Education

High School Diploma -

Neosho High School
Neosho, MO
05-2017

Skills

  • Utilization Management
  • Claims Processing
  • Formulary management
  • Pharmacy Benefit Design
  • Active Listening
  • Multitasking
  • Excellent Communication
  • Problem-Solving
  • Effective Communication
  • Attention to Detail
  • Team Collaboration
  • Decision-Making
  • Self Motivation
  • Professional Demeanor

Timeline

Customer Service Representative Team Lead

CVS HEALTH CORPORATION
08.2023 - Current

Server

Darden Restaurant Group
05.2023 - 11.2023

Career Break

Stay At Home Mom
10.2019 - 05.2023

Customer Service Representative

AT&T Mobility
11.2018 - 10.2019

High School Diploma -

Neosho High School

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London Elliott