London Ellis
Fort Campbell North,KY
Summary
Dedicated customer service representative with expertise in complaint resolution and transaction processing. Proven ability to maintain detailed records and support team training initiatives.
Overview
6
6
years of professional experience
Work History
Sales and Marketing Representative (Remote)
Eternal Motion
Fort Campbell North, Kentucky
02.2022 - 08.2025
- Collaborated with sales team to identify customer needs and preferences.
- Managed social media platforms to engage with potential customers.
- Developed and executed marketing campaigns to promote brand awareness.
- Managed inventory levels and ensured accuracy of stock records.
- Conducted regular audits to verify inventory counts and conditions.
Customer Service Representative
Walmart.com
Laurel, Mississippi
08.2021 - 08.2023
- Assisted customers with inquiries and product selection.
- Resolved customer complaints and provided solutions promptly.
- Handled returns and exchanges following company guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Cashier
Taco Bell
Laurel, Mississippi
09.2019 - 08.2023
- Processed customer transactions efficiently and accurately at the point of sale.
- Operated cash registers and electronic payment systems with proficiency.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Laurel High School
Laurel, MS05-2022
Skills
- Customer service
- Complaint resolution
- Transaction processing
- Record keeping
- Product knowledge
- Customer relationship management
- Employee training
- Time management
- Live chat support
- Microsoft Office Suite
- Punctuality and reliability
- Problem resolution
- Typing 47 wpm
Timeline
Sales and Marketing Representative (Remote)
Eternal Motion
02.2022 - 08.2025
Customer Service Representative
Walmart.com
08.2021 - 08.2023
Cashier
Taco Bell
09.2019 - 08.2023
High School Diploma -
Laurel High School