London Fesler
Frisco,TX
Summary
Enthusiastic and reliable medical professional; Experienced in coordination of patient care, dedicated to providing superior customer service to patients, and efficient, accurate clerical support to medical personnel.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Metroplex Allergy & Asthma
Dallas, TX
10.2022 - 12.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
Chiropractic Office Manager
Maloney Chiropractic
Farmers Branch, TX
10.2020 - 10.2022
- Managed patient scheduling, verifying insurance coverage and collecting payments.
- Developed and implemented office policies and procedures to ensure efficiency and accuracy in the front office.
- Prepared reports for senior management regarding daily operations of the office.
- Maintained accurate records of patient visits, billing information and medical histories.
- Created marketing campaigns to increase visibility of the practice within the community.
- Ordered supplies necessary to maintain efficient operation of the office.
- Processed insurance claims accurately to ensure reimbursement from insurance companies.
- Monitored accounts receivable and payable status, generating invoices when necessary.
- Provided support with day-to-day administrative tasks such as filing paperwork, answering phones.
- Recruited and trained new employees to meet job requirements.
- Built rapport with patients to encourage referrals and customer satisfaction
Inbound Call Center Representative
Aspira Connect
Dallas, TX
04.2019 - 03.2020
- Answered incoming customer calls regarding investment plan inquiries, complaints and general customer service.
- Educated participants on available plans
- Utilized resources and tools to provide accurate information to participants
- Initiated withdrawal and loan requests
- Provided some technological troubleshooting to participants or escalated major issues through proper channels
- Adhered to strict security protocols and used personal discretion when necessary
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
Food Server
Pizzarella Restaurant
Carrollton, Texas
05.2015 - 07.2019
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Brought food and beverages to the table in a timely manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers.
Education
Certified For Licensure For NCT-Radiology - Medical Radiologic Technology
PrimaMed
Dallas, TX06-2021
High School Diploma -
Evolution Academy Charter School
Richardson, TX05-2018
Associate of Science - Health Sciences
Dallas College
Dallas, TXSkills
- Medical Terminology
- Customer service
- HIPAA Compliance
- Payment Collection
- Medical Charting
- Insurance verification
- Medical billing
- Records Management
- Excellent in Microsoft Word
- Proficient in Excel
- Multiline telephone operating
- Workflow Optimization
Timeline
Medical Receptionist
Metroplex Allergy & Asthma
10.2022 - 12.2024
Chiropractic Office Manager
Maloney Chiropractic
10.2020 - 10.2022
Inbound Call Center Representative
Aspira Connect
04.2019 - 03.2020
Food Server
Pizzarella Restaurant
05.2015 - 07.2019
Certified For Licensure For NCT-Radiology - Medical Radiologic Technology
PrimaMed
High School Diploma -
Evolution Academy Charter School
Associate of Science - Health Sciences
Dallas College