London Flunder
Houston
Summary
Detail-oriented professional specializing in front desk operations and customer service. Known for strong communication and organizational skills, contributing to efficient phone management and guest engagement. Prepared to support seamless front desk activities and elevate guest relations.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist |
GULF COAST MANAGEMENT
Houston
11.2025 - Current
- Greeted and assisted guests in a friendly and professional manner.
- Managed phone calls, directing inquiries to appropriate staff members.
- Schedule appointments and maintain accurate front desk records.
- Handle incoming mail and packages for efficient distribution.
- Coordinate with maintenance staff to address guest concerns promptly.
- Provide information about local attractions and services to guests.
- Assist in processing payments and managing billing inquiries efficiently.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
Customer Service Representative
Goody Goody Liquor Inc.
Houston
10.2021 - 05.2023
- Assisted customers with product selections and inquiries to enhance their shopping experience.
- Maintained product displays and inventory organization to ensure store presentation standards.
- Processed customer transactions accurately and efficiently at the point of sale.
- Provided information on promotions and special offers to inform customers about savings.
- Answered customer inquiries and provided accurate information regarding products and services.
Substitute Teacher
Fort Bend Independent School District
Houston
11.2021 - 01.2023
- Implemented instructional strategies to support diverse learning needs of students.
- Collaborated with teachers to deliver curriculum effectively in their absence.
- Encouraged positive behavior among students through effective communication techniques.
Education
Bachelor of Science - Criminal Justice
Kentucky State University
Frankfort, KY05-2016
Skills
- Front desk operations
- Appointment scheduling
- Phone management
- Payment processing
- Guest relations
- Customer service
- Microsoft Word proficiency
- Communication skills
- Interpersonal skills
- Classroom management
- Student engagement
- Curriculum adaptation
Timeline
Front Desk Receptionist |
GULF COAST MANAGEMENT
11.2025 - Current
Substitute Teacher
Fort Bend Independent School District
11.2021 - 01.2023
Customer Service Representative
Goody Goody Liquor Inc.
10.2021 - 05.2023
Bachelor of Science - Criminal Justice
Kentucky State University