Summary
Overview
Work History
Education
Skills
Timeline
Generic

London Hatten

Center Line

Summary

Dynamic customer advocate with proven success at Hatten Home Essentials LLC, excelling in conflict resolution and time management. Recognized for enhancing customer satisfaction through effective complaint handling and relationship building. Skilled in data entry and committed to delivering exceptional service, consistently achieving first-call resolution metrics.

Overview

2
2
years of professional experience

Work History

Customer Advocate

Hatten Home Essentials LLC
09.2021 - 05.2022
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Listened to customers in order to actively assess issues and provide accurate information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

Office Administrative Assistant

Babyreel LLC
10.2020 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Maintained inventory of office supplies and placed orders.

Education

Hickory Woods Elementary School
30655 Novi Rd Novi, MI

Geisler Middle School
46720 W. Pontiac Trail Commerce Township, MI

Lighthouse Connections Academy
20750 Civic Center Dr. Suite 510 Southfield, MI

Walled Lake Western High School
600 Beck Rd. Commerce Township, MI

Skills

  • Upselling strategies
  • Customer services
  • Data entry skills
  • Data entry
  • Conflict resolution
  • Complaint handling
  • Customer research
  • Service-oriented mindset
  • Inbound call management
  • Educating customers

Timeline

Customer Advocate

Hatten Home Essentials LLC
09.2021 - 05.2022

Office Administrative Assistant

Babyreel LLC
10.2020 - 09.2021

Hickory Woods Elementary School

Geisler Middle School

Lighthouse Connections Academy

Walled Lake Western High School

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