London Jackson
Springdale
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Anne Arundel Dermatology
Annapolis
12.2024 - 10.2025
- Scheduled appointments, managed referrals, and screened calls efficiently.
- Entered accurate patient demographics and maintained up-to-date records.
- Verified and organized patient charts to ensure completion and accuracy.
- Checked patients in and out, processed payments, and balanced end-of-day reports.
- Managed product inventory and fulfilled supply orders weekly.
Behavior Technician
Helping Hands Family
Greenbelt
11.2024 - 01.2025
- Supported children with autism and developmental needs using Applied Behavior Analysis (ABA) techniques.
- Assisted lead therapists in implementing individualized treatment plans.
- Collected behavioral data and documented session progress.
- Fostered positive and supportive interactions with children and families.
Director of Client Care
Ideal Image
Bethesda
03.2022 - 10.2024
- Created and maintained client forms, contracts, and documentation for compliance.
- Verified client information, medical history, and purpose of visit according to company protocol.
- Collaborated with cross-functional teams to improve client satisfaction and retention.
- Assisted clients in financing procedures and resolving service inquiries.
Clinical Intern / Administrative Intern
Brighter Hope Wellness Center
11.2022 - 03.2023
- Scheduled appointments and maintained contact lists
- Took detailed minutes and distributed correspondence
- Assisted with clinical documentation and intake preparation
- Participated in treatment planning meetings
Personal Assistant
Rugged Trends
Upper Marlboro
09.2020 - 01.2021
- Organized inventory and performed quality control checks.
- Responded to customer service inquiries and managed company emails.
- Supported executive with errands, client follow-ups, and scheduling tasks.
Child Attendant
Prince George’s County Public Schools
Bowie
11.2019 - 06.2020
- Supervised students during transportation to ensure safety entering and exiting the bus.
- Assisted students with disabilities, including proper securement of wheelchairs.
- Completed detailed reports and maintained safety documentation.
In-Home Caregiver
Nurses-R-Us
Upper Marlboro
03.2019 - 01.2020
- Provided compassionate care and assistance to elderly clients in their homes.
- Prepared meals, administered medication reminders, and ensured safety during daily activities.
- Transported clients to medical appointments and maintained accurate care notes.
Education
Bachelor of Science - Psychology, Minor Public Administration
Liberty University
Lynchburg, VA05.2026
Skills
- Microsoft Office Suite
- Patient scheduling and EMR systems
- Behavioral support techniques
- Customer service and communication
- Inventory management
- Social media marketing
- Effective communication
- Team collaboration
- Data entry
- Client management
Volunteer Experience
- Books for Africa, Volunteer, 08/20, 12/22, Sorted, packaged, and prepared donated books for shipment to schools and communities in Africa.
- Meals on Wheels, Volunteer, 03/19, 12/20, Delivered nutritious meals to senior citizens while providing companionship and welfare checks.
Timeline
Administrative Assistant
Anne Arundel Dermatology
12.2024 - 10.2025
Behavior Technician
Helping Hands Family
11.2024 - 01.2025
Clinical Intern / Administrative Intern
Brighter Hope Wellness Center
11.2022 - 03.2023
Director of Client Care
Ideal Image
03.2022 - 10.2024
Personal Assistant
Rugged Trends
09.2020 - 01.2021
Child Attendant
Prince George’s County Public Schools
11.2019 - 06.2020
In-Home Caregiver
Nurses-R-Us
03.2019 - 01.2020
Bachelor of Science - Psychology, Minor Public Administration
Liberty University