London Lane
Novi,MI
Summary
Dedicated sales associate with proven expertise in customer service and problem-solving. Committed to enhancing customer experiences through effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Receptionist
EmpowerU Life Coaching
Southfield, MI
04.2024 - Current
- Greet incoming visitors, callers and customers professionally and provide friendly, knowledgeable assistance.
- Schedule appointments efficiently, optimizing leader calendars and client availability.
- Assist in organizing workshops and events, enhancing community engagement initiatives.
- Provide customer service remotely and in-person.
- Handle incoming calls, directing inquiries to appropriate staff members promptly.
Sales Associate
Designer Shoe Warehouse (DSW)
Southfield, MI
09.2022 - 02.2023
- Assisted customers in selecting footwear and accessories based on preferences and needs
- Maintained organized merchandise displays to enhance customer shopping experience
- Processed sales transactions accurately using point-of-sale systems
- Provided product knowledge and recommendations to improve customer satisfaction
Customer Service Representative
Dealer Connect Communications
Southfield, MI
06.2021 - 02.2022
- Assisted customers with inquiries and resolved issues through effective communication.
- Processed orders, returns, and exchanges accurately in compliance with company policies.
- Documented and tracked order status using Excel.
- Ordered and managed office supplies.
Education
Some College (No Degree) - Social Work
Grand Valley State University
Allendale, MISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Microsoft Office
Timeline
Receptionist
EmpowerU Life Coaching
04.2024 - Current
Sales Associate
Designer Shoe Warehouse (DSW)
09.2022 - 02.2023
Customer Service Representative
Dealer Connect Communications
06.2021 - 02.2022
Some College (No Degree) - Social Work
Grand Valley State University