London Lewis
South Holland,IL
Summary
Healthcare operations professional with extensive experience in patient account management and compliance. Manages over 500 patient interactions monthly, achieving an 87%+ productivity rate and a 98-99% quality score. Demonstrates strong analytical and problem-solving skills while enhancing operational excellence and maintaining accurate documentation.
Overview
8
8
years of professional experience
Work History
Patient Service Support Representative / ECG Technician
PHILIPS NORTH AMERICA
Rosemont, USA
05.2022 - Current
- Manage 500+ patient interactions monthly while maintaining an 87%+ productivity rate and a 98–99% quality score.
- Investigate and resolve patient account concerns by reviewing documentation, account activity, and program requirements.
- Review patient records for accuracy and completeness and facilitate corrective actions.
- Educate patients regarding monitoring programs, activation requirements, and service expectations.
- Utilize healthcare systems and reporting tools to track account activity and maintain documentation.
- Collaborate with cross-functional teams on process improvement initiatives.
Team Lead, Employee Operations
UNITED HEALTH SERVICES
Chicago, USA
01.2018 - 08.2021
- Led daily operations and workflow coordination while maintaining compliance documentation.
- Implemented process improvements that enhanced service quality and efficiency.
- Maintained detailed records and generated reports for leadership.
Recruiter & Training Specialist
ILLINICARE HEALTH
Carbondale, USA
06.2018 - 12.2019
- Facilitated training programs to improve staff knowledge and compliance in healthcare.
- Coordinated onboarding activities and managed confidential records for new hires.
- Assisted Medicaid managed care organization in enhancing healthcare compliance processes.
Education
Bachelor of Science - Organizational Learning, Innovation & Development
Southern Illinois University
Carbondale, IL12-2025
Skills
- Patient Account Management
- Healthcare Operations
- HIPAA Compliance
- Compliance and Quality Assurance
- Documentation Review
- Patient education
- Healthcare navigation
- Operational Efficiency
- Process Improvement
- Reporting analytics
- Microsoft Excel
- Problem Resolution
- Team collaboration
- Team Collaboration
Timeline
Patient Service Support Representative / ECG Technician
PHILIPS NORTH AMERICA
05.2022 - Current
Recruiter & Training Specialist
ILLINICARE HEALTH
06.2018 - 12.2019
Team Lead, Employee Operations
UNITED HEALTH SERVICES
01.2018 - 08.2021
Bachelor of Science - Organizational Learning, Innovation & Development
Southern Illinois University